Hill Country Animal Hospital

In Response to hillcountrylover. Dear hillcountrylover, I am very sorry for the unacceptable service you experienced. As we previously discussed with you, this is not the level of service we strive to provide, and though we recognize it is not your problem, unfortunately we were having a difficult transition to a new electronic medical record software system at the same time of your visits. Again, we sincerely apologize for your unfavorable experiences, and if there is anything we can do to make it up to you, or personalize any future needs you may have, please call and ask for me personally. We pride ourselves on our high level of medicine as well as exceptional customer service. So I assure you, the experiences you describe are not our norm or up to our standards.

Sincerely,

Lisa Christie

Operations Manager

Hill Country Animal Hospital

210-695-4455…

poor customer service. We are new to the city and wanted to have this clinic as our vet service for our 3 dogs since they are associated with an upscale boarding place just behind them. We use boarding 3 to 4 times a year, which can cost upwards of $700 per week. We are also closely associated with beagle and labrador rescue organizations and have extensive exposure to veterinarians. ....We scheduled 2 vet visits. Each time we had to wait 20 to 30 minutes in the waiting room, even though they were Not busy and they had empty treatment rooms. The 2nd time, our 2 dogs were unusually anxious and barking a lot and even this did not prompt the frontdesk clerks to usher us into a treatment room any quicker. We just got a longer chance to see the frontdesk receptionist smacking her gum. Great. I think that we grew accustomed to the very best of Houston boutique vet clinics and Hill Country clinic comes out looking pale by comparison. We will now take our dogs to a large Hill Country clinic up the road that has been recommended, where the vets are experienced and the frontdesk staff knows to give speedy and cheerful service to minimize the stress on the dogs and their owners.…