Bakeries >Naegelin's Bakery
Ordered a birthday cake,employee called for pickup time I said I would be there Sunday at 1pm and she said ok well they close at noon which I found out while trying to pickup cake. Called Monday to get refund girl that answered said yes we can when owner gets on the phone saying no. He basically accused me of lying that they had called for pickup time so I told him I would come get half my refund and never go there again to which he replied well then why am i giving you any type of refund at all!! Wow, worst customer service ever encountered.
NAEGELIN'S BAKERY IS AWESOME!.
My fiancee has been buying from Naegelin's for years, and I always wanted to visit the bakery. (We live in San Antonio)
I finally went and found everyone to be extremely helpful and very friendly- especially Todd (the owner) and his wife.
I really enjoyed walking into the oldest bakery in Texas! Lots of history and lots of pride.
I ordered two dozen cookies and some strudel. Delicious!
I HIGHLY RECOMMEND THIS BAKERY TO ANYONE WHO ENJOYS GREAT SWEETS AND IS PROUD TO BE A TEXAN.
WORST SERVICE EVER.
This place is an absolute rip-off! They make promises but DO NOT deliver on them. The owners lack professionalism and do not respect their customers at all.
The quality of the product is absolutely shameful! They threaten their customers, do shoddy work, and are just hateful, hateful people.
I hope they read these reviews and realize how crappy their service is and do something about it!
NEVER use Naegelin's Bakery. I ordered a $40.00 cake for my son's very special 1st Birthday party expecting greatness and creativity from Naegelin's. I emailed them photos and a description of what I wanted. MOSTLY Bright Blue and Green cake with cartoon monsters that said "Happy 1st Birthday Landon" with very little white on it. I got the cake and it was ALL WHITE with RED writing that left out the 1st in Happy Birthday. It had one blue monster & one green monster then they outlined it all in RED and put RED, YELLOW & ORANGE dots all over it. It was a cake I could have easily got from HEB. I was very upset. I was told the cake decorator was gone. The employee called the owner and then told me that they were so sorry and the owner said that since I already paid for it, to take the cake, and if I came in or called on Monday they would give me a full refund. They even offered me free goodies from their case, which I declined. I was surprised at this very generous offer and while still very disappointed with what I got, it did help to know they were willing to do this. I made numerous attempts to call with no returned calls back. I spoke with an employee there who said she was on my side, that she saw the email I sent and once she saw the cake they made she was shocked. She said she would personally talk with the owners to help me. Once I finally spoke with Nancy, the owner's wife, she told me that there was no way they would give me a refund on a cake I took home and ate. She would give me $5.00. I asked her to speak with the employee who guaranteed me a full refund and she said NO. The owner's husband who was the one that the employee called will not speak with me. Nancy didn't care what had happened or what the employee said. That is all they were going to do. They tricked me into taking a cake home with the expectation of a solution to the issue and turned around and basically stole my money. NEVER GO THERE.
WOW what a bakery! Great baked goods finally!.
My wife and I usually visit Naegelins once every couple weeks to get some goodies!
cream horns to eclairs. They are so fresh and yummy!
They remind me of when I worked in a confectionery in Colonie NY during the summers.
The only two downers is that they are closed on Sundays - hey after 6 days of cooking the best baked goods for everyone, they need a day off!
The second is not much parking -- mainly on the main street out front.
Other than that - GO and get yourself some great baked goods!
Most wonderful cream horns, chocolate eclairs and chocolate fudge! Closed on Sundays.. Everything is so fresh. They have such a large variety of goodies, it's always hard to limit myselt!!
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