Camp Huaco Springs

10/29/09

Disgusting bathrooms!!!!!!!!!!!

by shane von holdt at Citysearch

A group of 6 of us stayed there later in the week, there was 2 other people camping when we set up our tents.

We checked in appx the same time the office was closing, as it was close to dark we hurried and set up our tents without exploring the restrooms. Much to our dismay, we could not use them, they hadn't been flushed in days and there were dirty clothes laying in the shower. This was both mens and womens.

Went to the office as soon as this was discovered and they were closed for the night, and the emergency number to call was the local police.

In the morning the gal that opened said she could not go look to see the condition of the restrooms and she could not give a refund.

We then asked to speak to a manager, who was not available.

On my return home, I contacted the manager both by phone and by email and shared pictures of his disgusting restrooms. I was informed he would put something in the mail.

To this day I have received nothing in return, no apology, nor a discounted for a return stay or a refund.

It seems to me when one stays at a camp ground besides a small piece of dirt to rent the least you should be able to expect clean restrooms.

Today Oct 29 2009 the gal that answers the phone told me I should not expect the same level of cleanliness as a motel.

I have pictures to document all my complaints feel free to see my facebook account and ask for them to be shared, they are SOOOOOO disgusting I will not put them on public display./

I would avoid Camp Huaco Springs at all costs!!!!!!!!

The manager lied, I have his emails I will share them as well.

Sincerely

Shane von Holdt

Lake Park, Iowa

• Pros: The water in the river was wet
• Cons: No customer service!!!!!!!!!!

06/21/08

dirty and misrepresented

by vle at Citysearch

when i called to book my reservation, i was told cabins were 300 a night which was too expensive for me so they offered a shelter for 125 - i wrote down all they said it came with - a/c, toilet, fridge, 6 single beds, coffee-maker, wash sink, and grill outdoors. i also asked if there was a website where i might view my choices and was told no. actually you can view them at rockinr's website, and i found that their cabins are only 180 a night, with the exception of one which is 250. we found when we arrived no grill, fridge, or coffee-maker, only a fire circle to cook in with a lot of trash on hill leading down from the shelter. to the river. i did mention to camp management that we'd picked up nearly a 30 gallon trashbag full of cans and paper from the front of our campsite, and the two cabins on either side of us were just as bad, but no one came to correct the situation, as people checked out and others checked in - the trash remained on the hill, and is possibly now floating down the river. we also found no place to recycle cans like they have on the other side of the river. i was disappointed that camp management did not offer any sort of renumeration for having misrepresented our lodgings, and that they did not appear to be concerned about the trash even though there are signs stating that this is an environmentally sensitive area.

• Pros: great location for river tubing, rafting, etc.
• Cons: grounds not well kept

06/19/08

Do the RV thing

by PattyMartin79 at Citysearch

I have been going to the tent area since the 90's. Nice. Quiet depending on the time frame that you choose to stay.

My suggestions are try the RV's. A bit more expensive than the tent area, but worth it.

The employees at the store are helpful, and they actually have maintenance that is there on the spot. Needless to say I was impressed.

• Pros: All
• Cons: None