I had 15k service performed on my 2011 128i. I made an appointment on their website and was assigned a service agent. When I arrived for my appointment, I was greeted by my assigned agent, Ivan Krnjic, in a professional and friendly manner. He explained what was included in the routine 15k service and approximate time for completion. I waited in their lounge with some great coffee and fabulous pastries. The service along with wash job wash completed in the less than the approximate time of 2 hrs. It was a really genuine great experience. Was I lucky, I don't know but maybe this service department has improved greatly from what I have read.
BMW lacks in San Antonio. The great experience I had was with a lovely mechanic in the parts department always making himself available to give me a quote on my side mirror that got damaged, the unfortunate part to that was my service provider who yes kept me informed but commenced to inflate the price of half the work. As we all know our side mirrors are held on by 4 brackets, well I so pleasantly got two brackets because I didn't want to pay the cost to paint the mirror! I was astonished that she would even advise me that those were how things were going to work, so because I can go down the street and get it painted at a local shop for 80$ instead of 175$ I get two brackets??!! And she basically had a heart attack when I told her not to check my gauges because I have a personal mechanic to do that,... :( Not the 5 star service I am used to with BMW no matter what year my vehicle or anyone elses is...please build another one with personalities to the service consultants
After having two BMW's in the past 7 yrs and owning a Mercedes and Audi, this location is probably one of the worse in customer service. This has gone on ever since I owned my first one. Customer Service has never imporved, car is never washed to my satisfaction and sometimes not even washed unless I wait for two hours. It takes days for just once thing to be fixed and friendly employees are never found.
I have heard that Austin's location is great and I wish it was closer. I think they really don't care (BMW of San Antonio) because they are the only BMW dealership in here. It's sad that you spend so much money on a great car to be treated like this. If anyone is considering a BMW and you are not willing to drive to Austin I would highly recommend an Audi or Mercedes, both places when I use to own them are top notch and everyone if very friendly, helpful and speedy service. Again, I love my BMW but service is something that I would reconsider if I want to buy a newer model.
Thanks for listening :)
BMW of San Antonio. I would have to say BMW San Antonio has the worse service department in the world. I took my car in yesterday for a routine maintenance check-up. They needed to change my oil and check the engine soon light. I was informed after approximately 8 hours that I needed to come back in tomorrow because they needed to download some type of software to my car in order for the problem to be corrected. I returned the next morning and the service Rep Mike informed me that it will take about 4 hours and he would update me on the status if it takes any longer. After waiting 6 hours I had to call him and ask for a status and he informed me that my car still wasn't complete. I asked to have my car returned and when I received it, it wasn't washed or anything. I will never step foot back in this place again because I've had similar problems with them in the past. If you want good quality service take your car anywhere but here. I recommend Austin BMW.
They acually paid a service to give them good reviews. It was seen on the local news they acually paid a service to give them good reviews
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