YESTERDAY,I TOOK MY KIDS TO EAT @JACALA MEXICAN RESTAURANT....IT WAS A HORRIBLE EXPERIENCE.....THE WAIT STAFF THREW THE STRAWS ON THE TABLE, &HE WAS RUSHING US TO PLACE AN ORDER THE MENU WAS A LITTLE PRICEY AND THE FOOD WAS GREASY AND NASTY,THE HAMBURGER MEAT IN THE TACOS... ALTHOUGH, COOKED WAS STILL PINK IN COLOR,THAT MEANS ONE OF 2 THINGS...BACTERIA IS PRESENT,OR THEY USE THE CHEAPEST MEAT THEY CAN FIND,THAT PINK SLIME CRAP...YUCK!!...I GOT HALF WAY THRU MY MEAL BECAME NAUSEATED AND SICK.FURTHERMORE,WHEN I WENT TO THE BATHROOM,THE WOMAN BEFORE ME HAD LEFT BLOOD ON THE SEAT...JUST MADE ME SICKER AND GROSSED OUT,THE BATHROOMS WERE NASTY.NEEDLESS TO SAY ...I WILL NEVER, EVER,EVER.. GO BACK THERE AGAIN DISGUSTING!!!
I haven't been in a long time but I loved their cheese enchiladas yum!
Nothing special - Terrible service.
This USED TO BE a family favorite restaurant for years but the food is now just "EH". Jacala's has ordinary everyday Mexican food you can get at any of the 100s of other Mexican restaurants in this city. The margaritas are so-so & overpriced. We had a large group for dinner - as it's a favorite place for the guest of honor but I hope I never have to go back there again.
What made the experience worse was our server was really bad or just totally inexperienced. So much so that it necessitated a conversation with the manager. Drink orders were taken promptly but ordering dinner was another issue. When we told her we were ready to order she said "I can't take your order because the kitchen is backed up & busy". WHAT!!?? The manager's excuse was that several large groups arrived that they weren't expecting. Considering it was a holiday weekday - between Christmas & New Years - this seemed like a lame excuse. We had called the day before & made a reservation.
By the end of the evening we had 8 waiters but this was because we had been waiting so long we were the last customers in the place!!
Rude and Very Unprofessional On The Phone.
Hi: My Husband just returned from Iraq. He wanted some good Tex Mex. Looked to City Search as we normally do. Found Jacala's phone number called to ask questions about menu and pricing.
Lady who answered the phone around 4:15PM or so, was rude and not very friendly. We had the phone on speaker so that we could both deside on what we wanted to eat.
I can hear my husband being so very nice to a not so very pleasant person on the phone at Jacala. My husband stated that he was just getting back from overseas, and wanted some mexican food.
Who would have thought that the person who answered the phone at Jacala could be so very rude to a returning military person who has been overseas fighting for her freedom?
I'm seeking another place to feed my warrior for America's freedoms.
God bless you woman who answered the phone around 4:15pm
Best Tex-Mex EVER!!.
I grew up in San Antonio and throughout my lifetime have lived all over the world; but when I come home to Texas I have to have my Jacala.
Jacala has been in business since 1949 and their food and service has ALWAYS been consistently great!! You will not find a better plate of Tex-Mex anywhere in the world. I assure you!!
I'm living in the virgin islands but will be home in a couple of weeks and Jacala will be my first stop.
LOVE YOU JACALA FAMILY!! Keep doing what your doing.....it has worked for over 60 years..... and still going strong!
NOT THE BEST. WHEN A RESTAURANT GETS TO BIG THEN THEY LOSE TASTE AND PORTION SIZES THERE PLENTY OF OTHER MEX ICAN RESTAURANTS OUT THERE TRY THE MOM AND POPS LOT BETTER TASTEING FOOD MORE FOR THE MONEY
San Antonio's Best Mexican Restaurant. My husband and I ate at Jacala over the Christmas holidays and discovered our favorite mexican restaurant in town! We have already been back for another dose of their tasty enchiladas. We learned on our first visit the restaurant has been in business for over 60 years and is the oldest family owned mexican restaurant in San Antonio. When we entered, we were immediately greeted by one of the owners and she promptly seated us. We started off with a round of their house margaritas and some chips and queso. The server suggested some of their signature dishes and my husband, a large man, ordered the #3 platter which included 3 cheese enchiladas, rice & beans with 2 puffy tacos. Needless to say, he was full by the end of the meal! I ordered, the #4A, the 'Ladies Special' which includes 2 cheese enchiladas, rice & beans, and 1 beef puffy taco. Our dishes were delicious and service was great! A five star recommendation whenever you are in the area!!
STAY AWAY!! Owners are Rude and Very Unprofessional. We had our Wedding Reception at this restaurant. Things were rocky from the beginning and kept getting different responses to our questions. We treated all our guests to dinner and after paying the bill, I realized that we were not credited for our $50 dep!! Then i realized that we were over-charged by $122!! I was upset, but had to wait til Monday because ONE of the owners graciously left word with the Hostess to KEEP our deposit and NEVER had the decency to come speak with me or my husband about it before leaving for the night!!! Monday came around and I never received a phone call, so I called around noon, the OTHER owner said she would give me my deposit back, but of course i had to go pick it up. I continued to tell her that we were over-charged and she continued to give me the run-around for two days and basically told me that I should have checked my bill thoroughly before we left the restaurant. I thought they would be honest about this whole thing, I knew EXACTLY how many guests I had and the bill did not add up!! SHe tried to tell me that her staff said people were coming in before my dinner started and were eating and leaving, which was a crock, little did she know one of my aunts was confused with the time and showed up 1.5 hours before the dinner and stayed in the area with the obvious white linens....no one EVER sat at the white linen tables before we got there!!! I NEVER received an apology!! These women have no customer service or even TRY to be the least bit accommodating, are rude and one says one thing and the other says another!!! I left a review on another web-site and received a "nice" phone call from one of the owners this morning, calling my husband a liar, calling me a liar and was furious about my review!! She continued to hang up on me twice, would not let me talk and advised me to NEVER step foot in her restaurant again, which if she would've thoroughly read my review, would know that I WILL NEVER or any of my guests or their friends or family, EVER go to that restaurant. I did receive some of my money back, again with no apology, but i'm still out $84!! STAY AWAY!!
If you like true Mexican/Tex-Mex Food, Read this.... It's disappointing to read such negative reviews about a San Antonio landmark. If you are a true Mexican food aficionado, like myself, then you don't expect a clean five star restaurant or excellent service typically because there is a language barrier. Instead, you expect great homemade food authentic ingredients. Mexican food is GREASY and if made correctly will not be with CHEDDAR cheese but creamy goat cheese. That is the way Mexican food, or should I clarify, authentic Tex-Mex food is made. I have been a loyal patron for my entire life. I am a fourth generation customer and have celebrated every birthday at Jacala. This restaurant is not located on the best side of town and typically I drive 30 minutes to get there, but it is worth the drive every time! If you want great Mexican/Tex-Mex food, then you'll overlook these reviews and find a true local gem. I will be a loyal patron for life!
bad!. I have been there before, and not been impressed, but this last time I went (about 2 weeks ago) was awful. The grease tasted old, and our server confirmed this by telling us that our tortillas were "fresh from 2 weeks ago." The food is terrible. We tried to talk to the owner but she was too busy on the phone. Then, on the way out, we almost got mugged. Some random person followed my husband, CHILDREN, and myself to the parking lot and was yelling at us, and we were only ok due to the fact that Jacala keeps a sheriff's deputy on site. DO NOT EAT HERE.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Jacala Mexican Restaurant on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.