Jacala Mexican Restaurant

12/30/11

Nothing special - Terrible service

by Darlina

This USED TO BE a family favorite restaurant for years but the food is now just "EH". Jacala's has ordinary everyday Mexican food you can get at any of the 100s of other Mexican restaurants in this city. The margaritas are so-so & overpriced. We had a large group for dinner - as it's a favorite place for the guest of honor but I hope I never have to go back there again.

What made the experience worse was our server was really bad or just totally inexperienced. So much so that it necessitated a conversation with the manager. Drink orders were taken promptly but ordering dinner was another issue. When we told her we were ready to order she said "I can't take your order because the kitchen is backed up & busy". WHAT!!?? The manager's excuse was that several large groups arrived that they weren't expecting. Considering it was a holiday weekday - between Christmas & New Years - this seemed like a lame excuse. We had called the day before & made a reservation.

By the end of the evening we had 8 waiters but this was because we had been waiting so long we were the last customers in the place!!

09/29/11

Rude and Very Unprofessional On The Phone

by 1 who loves to eat

Hi: My Husband just returned from Iraq. He wanted some good Tex Mex. Looked to City Search as we normally do. Found Jacala's phone number called to ask questions about menu and pricing.

Lady who answered the phone around 4:15PM or so, was rude and not very friendly. We had the phone on speaker so that we could both deside on what we wanted to eat.

I can hear my husband being so very nice to a not so very pleasant person on the phone at Jacala. My husband stated that he was just getting back from overseas, and wanted some mexican food.

Who would have thought that the person who answered the phone at Jacala could be so very rude to a returning military person who has been overseas fighting for her freedom?

I'm seeking another place to feed my warrior for America's freedoms.

God bless you woman who answered the phone around 4:15pm

08/05/11

Best Tex-Mex EVER!!

by kbbaustin

I grew up in San Antonio and throughout my lifetime have lived all over the world; but when I come home to Texas I have to have my Jacala.

Jacala has been in business since 1949 and their food and service has ALWAYS been consistently great!! You will not find a better plate of Tex-Mex anywhere in the world. I assure you!!

I'm living in the virgin islands but will be home in a couple of weeks and Jacala will be my first stop.

LOVE YOU JACALA FAMILY!! Keep doing what your doing.....it has worked for over 60 years..... and still going strong!

02/28/11

NOT THE BEST

by RUDGE

WHEN A RESTAURANT GETS TO BIG THEN THEY LOSE TASTE AND PORTION SIZES THERE PLENTY OF OTHER MEX ICAN RESTAURANTS OUT THERE TRY THE MOM AND POPS LOT BETTER TASTEING FOOD MORE FOR THE MONEY

01/11/11

San Antonio's Best Mexican Restaurant

by MrsMiska

My husband and I ate at Jacala over the Christmas holidays and discovered our favorite mexican restaurant in town! We have already been back for another dose of their tasty enchiladas. We learned on our first visit the restaurant has been in business for over 60 years and is the oldest family owned mexican restaurant in San Antonio. When we entered, we were immediately greeted by one of the owners and she promptly seated us. We started off with a round of their house margaritas and some chips and queso. The server suggested some of their signature dishes and my husband, a large man, ordered the #3 platter which included 3 cheese enchiladas, rice & beans with 2 puffy tacos. Needless to say, he was full by the end of the meal! I ordered, the #4A, the 'Ladies Special' which includes 2 cheese enchiladas, rice & beans, and 1 beef puffy taco. Our dishes were delicious and service was great! A five star recommendation whenever you are in the area!!