Horrible Customer service and poor business practices.
absolutely horrible customer service and poor business practices.
i had not been to rolando's since i was probably 8 years old, i am now 24. i went with a friend of mine. we got the same taco and hers was clearly not as filled and was lacking the amount of cheese that it should have had. i asked for a bit more cheese for my friends taco and they charged me for it!
not only was the taco not adequate, they charged me to make it right. when i attempted to take it up with the OWNER, a manager stepped in and said she personally made the tacos and they were fine. she was rude and refused to remove the fifty cent charge for the cheese that should have been in the taco to begin with.
i have never experienced such lack of customer service or poor business practices from a small business. i've been to plenty of family owned restaurants and this has to be the worst experience ive ever had. I will not be going back to be treated like this again.
save your money and go to some place respectable like "cristan's tacos" on 1401 hilderbrand or 401 san pedro.
A tiny place that turns out tacos huge in size and big on taste.. The Food These aren't your mother's tortillas. Twelve inches in size, thick and very filling, Rolando's cooks 'em up like no one else. Indeed, they've cornered the market on jumbo size Mexican food--and for very good reason. Their specialty super tacos are stuffed with just about any ingredient you could want, from papas a la Mexicana to lengua. And if, unbelievably, you're even hungrier, you can get a super quesadilla, super enchiladas or a super burrito, all made with the same enormous tortillas.
The Scene When visiting Rolando's, remember that the seating area is long and narrow and fits very few people. There's little doubt that when you go, a wait will be in order, particularly on a Saturday. If you don't mind missing out on fresh chips and drink refills, calling in your order is a very wise option.
Citysearch restaurant reviews are based on anonymous visits by our critics, and all related expenses are paid by the company.