09/13/08

the tea could be better

by genytey

Good food and great atmosphere. There is free wifi so it is a great place to go alone if you have a lot of time. I never had a problem with my order but i usually came earlier and i did see other people getting their orders at different times. (but the service is deli style where you order a counter and your food is brought to you. maybe they should have a combine order option. idk.) The food could actually be slightly better but it's still really good and i enjoyed it.

my main complaint is the tea; it's pretty bad. there's more to tea than hot water and leaves and since tea is their primary drink they should really make an effort to improve that.

nice place!

• Pros: atmosphere, food, service
• Cons: tea

09/04/08

Hi it's Rene from Madhatters (President, dishwasher, payroll, busser, marketing)

by 32589

Hello everyone this is Rene at Madhatters Tea. I want to apologize for anyone who has had less than stellar service. After 15 years of providing a place to come and enjoy we obviuosly have made some mistakes. I wish I could contact you personally so that I can apologize face to face. There are times when I have been at my cafe working and things would just not go well at all. (to the point where I wonder if I made the right choice to continue in this business) Don't get me wrong, I am very proud of the last 15 years and again I am sorry when guests are not treated well. Thanks for your business, and let us know while in the cafe how we can make things better for you. 210-865-1296 is my cell number. Thanks, Rene

• Pros: Great food & atmosphere & service
• Cons: Occasional hick-ups

07/23/08

Poor lunch choice

by ajonesjag

Avoid if you are on any sort of time schedule. Forty minutes after ordering lunch (two sandwiches and a bowl of soup) and watching guests who arrived after me receive their food, I inquired with the kitchen if my table was coming up soon. They said we were up, and five minutes later one sandwich was delivered. Ten minutes after that, neither my meal, nor my companion's soup had been delivered, so we requested a refund for the undelivered food and had to return to work without lunch. Everyone elses food looked and smelled great.

• Pros: Food looked tasty
• Cons: My order was never delivered after waiting 55 minutes at lunch time