I walked in, reviewed the menu and proceeded to order by reading from the menu: "I'd like the fresh squeezed Orange Juice please!" I also ordered my breakfast. The guy behind the counter rang me up, collected my money and proceeded to reach into the fridge behind the counter and poor me my OJ from a store bought container.
Not only was I charged $1.99 for horrible tasting, store bought OJ, but he failed to inform me that the menu was incorrect and that they did not actually serve freshly squeezed OJ. I was not happy with this visit. The dish was okay but no where on the menu did it mention that potatoes would be served with it. The potatoes were not near as tasty as the french toast. Thanks.
Great hole-in-the-wall place. My husband and I went to San Antonio for our anniversary as a weekend getaway. We went to Madhatters for breakfast one morning and really enjoyed it. It is a little hole-in-the-wall place but my hubs and I like that. Clean but quaint. The food was good, nothing extraordinary, but definitely a great place to just sit, relax, enjoy your coffee or your paper and take your time. No hustle and bustle of say IHOP or something of that sort. We enjoyed it and if we're ever back in San Antonio we would definintely go back.
WillNotReturn. The owners need to find better cashiers with better customer service skills and attitudes. My first visit to MadHatters showcased a cashier who when asked if they served hot tea, told me no. Maybe he was trying to be funny... but his delivery was bad. Second chance today with my sisters to celebrate a special occasion. A different cashier...still rude...long wait for food..... cold eggs (the one's on which my sister had a special request which prompted the cashier's rudeness.)....Won't be going there again...And I definitely will not recommend this place to anyone who asks...I would have rated "0" stars if it was possible...
a great casual sunday brunch!.
for my birthday, me and my boyfriend went to madhatters for sunday brunch and we thoroughly enjoyed ourselves. the food was good, i had the tamales and eggs. and i had to get the bottomless fish bowl mimosa, which was on point. be forewarned though, if you're not absolutely sure you're gonna drink two or three rounds, the price (i think it was $13) isnt worth just one drink because they fill up your bowl (yes an actual fish bowl) pretty good. plus the food fills you up as well. i loved the decor and i would definitely come back!
my only con would be parking. besides the handful of spaces in front on the restaurant, you have to parallel park on the street and walk. i didnt mind but others might.
the tea could be better.
Good food and great atmosphere. There is free wifi so it is a great place to go alone if you have a lot of time. I never had a problem with my order but i usually came earlier and i did see other people getting their orders at different times. (but the service is deli style where you order a counter and your food is brought to you. maybe they should have a combine order option. idk.) The food could actually be slightly better but it's still really good and i enjoyed it.
my main complaint is the tea; it's pretty bad. there's more to tea than hot water and leaves and since tea is their primary drink they should really make an effort to improve that.
Hi it's Rene from Madhatters (President, dishwasher, payroll, busser, marketing). Hello everyone this is Rene at Madhatters Tea. I want to apologize for anyone who has had less than stellar service. After 15 years of providing a place to come and enjoy we obviuosly have made some mistakes. I wish I could contact you personally so that I can apologize face to face. There are times when I have been at my cafe working and things would just not go well at all. (to the point where I wonder if I made the right choice to continue in this business) Don't get me wrong, I am very proud of the last 15 years and again I am sorry when guests are not treated well. Thanks for your business, and let us know while in the cafe how we can make things better for you. 210-865-1296 is my cell number. Thanks, Rene
Poor lunch choice. Avoid if you are on any sort of time schedule. Forty minutes after ordering lunch (two sandwiches and a bowl of soup) and watching guests who arrived after me receive their food, I inquired with the kitchen if my table was coming up soon. They said we were up, and five minutes later one sandwich was delivered. Ten minutes after that, neither my meal, nor my companion's soup had been delivered, so we requested a refund for the undelivered food and had to return to work without lunch. Everyone elses food looked and smelled great.
best place to go on a hot day.
well i went on the website and i saw that there were plenty people on here checking things out and so
I wanted to get my little two cents in so asked to be a member on here and I signed up
worse tea house in the world. As a world traverler and a connoisseur of tea, this is the worse tea house my family and I have ever come across. This place should be forbidden from being called a tea house and seems to bank on new customer verses customer loyalty. The King William district is definately the best part of being at the tea house. Shame on the proprietor of this so called tea house. The tea served was not properly measured for two cups, did not contain enough water for the tea to "breath", therefore the results were less than bitter. The so called tea sandwiches were merely stuffed with half an inch of cream cheese with half an inch of cucumber or few slices of salmon on thich half inch processed white bread with the crust cut of. Upon checking out and asked about how everything was, the cashier was informed about the severe dissappointment and given advise on how tea was prepared, he merely stated that only a $4 discount could be adjusted off of a $60.00 bill. No apologies or return voucher for a better experience. Would not recommend the establishment for tea or sandwiches.
Great atmosphere,good food BUT...... We visited MadHatters for the first time this weekend.Party for 4 and reservations were made.Seated fast,Staff friendly and helpful,and food was fresh and different than the norm.The only problem we had is that we ordered desert to go and two people ordered the Boston Cream Cheesecake and when we arrived home (over an hour later) we found that they had written correct thing on top but had substitued plain regular cheesecake.Very Disappointing.There was a large difference in price also.
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