Alamo Music

Doesn't Recommend

dan w.

Joined 1 year ago

Alamo Music Service - never again!. I can't speak to the rest of the business, but avoid the service/repair department like the plague. I took in a PA system that was working but cutting out at high volumes. When they were finished troubleshooting and charging $45, they said it would be $500 to repair, more than the cost of a new unit. I declined and said I'd pick it up. They took 3 months to put it back together, and when I got it back, screws missing everywhere, and the unit no longer worked! The only response I got from Patrick, the service manager was "I don't know what to tell you. I didn't see it when it came in." So if you want your equipment destroyed, this is the place for you.

Doesn't Recommend

lz7rdg

Joined 2 years ago

Caution. Be cautious about spending big bucks at this place. They tend to sell the instrument, like a piano, and then walk away. The service department is pretty much non-responsive. The right hand does not know what the left hand is doing. Nobody calls you back. You get no status or follow up calls. Internal communication is severely lacking in this organization. You are not made to feel important after you spend thousands at this place.

I escalated to the owner, Al Flores, and got my major problem resolved but for the rest of my issues, all covered under the warranty, I am back to square one. The owner has not returned my past three calls nor does anyone else. I do not have a pleasant feeling when dealing with this organization. I would not purchase anything else from this business.

John