10/29/09

Can not be Trusted

by K8lin

If I could rate zero stars I would!

About a week ago my Beetle was running badly so I brought it in so Rod East VW could fix it. I dropped it off after scheduling an appointment and they said "we'll call you this afternoon." They called around 4 pm and said they might need to keep it because they could't figure it out yet. After not receiving a call I assumed they did in fact need to keep it. The next day they still hadn't called so I called them and they said they still don't know and need it over the weekend. Monday the team service manager called me and said it seems to be the ESS (which we replaced a month ago) and he had to put a new one on and it would cost $357, $90 diagnostic fee and for the part and some labor. I told him the ESS we had on it was new and under warranty through them. He said he couldnt find the receipt in their system so i had to bring our copy in.. i said thats fine, we kept it. I go to pick my mom up cause i have her car and we head there.. i call to let them know ill be there in 30min so i can get my car since he told me its fixed he calls me right back telling me not to come bc he took it for a test drive and it still runs bad and they still need to work on it. so tuesday comes along and the same team service mgr called me back and said they dont know what they did but its miraculously driving better he said they much have hit something or knocked it loose cause they dont know whats wrong just know its better now,but it still needs major repair.... but they dont know what kind of repair

so wednesday morning i fax over the receipt i had and he called me and said its now only going cost $120 cause they replaced 2 things without asking me 1st but i paid because i needed them anyways... and he stressed that hes giving us a major deal bc they spent lots of time on this car even though he told us he had to keep pulling the guy off cause they couldnt figure out what was wrong with it and needed to get other work done and completed... so we go to pick up the car and pay.. get in my car to leave... everything is reset in it and i had NO gas.. barely enough to make it to austin highway my airbag light was on so i pull in to get gas... i fill up go to work

when i get out i turn the car off and try to lock it my keyless entry doesnt work and my alarm doesnt work so i have to do it by hand... and the tumbler goes in complete circles!!!! when its supposed to stop to lock and unlock... finally i get it to lock and go into work when its time to leave i unlock it manually and try to start it.. the battery is dead (flash back... when he called to give me the price he told me my battery was week and i needed a new one, i told him the battery i had in there never gave me a problem and was pretty new) so im sitting there my car wont start.. i finally crank crank and crank and it starts i go straight home and call the GM telling him how i felt... he had the service mgr call me back and he told me that he will have a tow truck come get my car and bring it back and they will fix what was broken.. i asked how much that will cost and he said well if its something we messed up, nothing.. but if its something else that is causing it to mess up then he would call with an estimate and let me know.. well i agreed and then called later to tell him never mind i dont trust them enough.. it was to big of a risk for me to take cause right before we went out to go

look at my car and when we pops the hood there is the cover to my engine missing and the cover that holds the battery missing.... and it wouldnt start this morning. I called to talk to the GM again to let him know what is going on i left a message and he never called me back. SO i went up there to get my parts which they just so happened to have sitting in the back. They were very rude and short with me.. i just got my parts and left, i was tired of being lied to and conned.

• Pros: Absolutely no Pros
• Cons: Too many to list!!!

10/29/09

I'm giving them One star cause I can't give zero

by JennyLynn04

These people are plain rude and they are crooks.

• Pros: NO PROS
• Cons: CROOKS AND THEIVES

10/23/09

Rod East Rip-Offs!

by rivercoy77

I'm a police officer and have been for 8 years. My 2003 VW Jetta broke down with clutch problems recently. Enabled, so I towed my vehicle to Rod East Volkswagen expecting fast friendly service. NOPE! The service managers told me in order to just diagnose the problem it would cost me $650.00. Yeah! Not $65.00 ...$650.00! In addition, they tried to swindle me into a brand new clutch assembly at $2000.00 for a total of $3200.00! Fortunately I am not a sucker. I called a couple VW specialists and found another certified specialist. I told Rod East that I was taking my vehicle to a different location. ROD EAST intentionally avoided me. They would not give me my vehicle and continued to stall. Not going to lose this battle I called the head manager and ordered him to release my vehicle. Furthermore, I personally spoke with another service manager there and he said, "Yeah, we over charge people all the time." He then said, "I'd recommend taking your vehicle somewhere else." Eventually they released my vehicle and I spent a total of $750.00 replacing the clutch and was NOT CHARGED $650.00 like Rod East wanted.

In summary, Rod East Volkswagen is nothing more than thieves and liars and please take heed when dealing with them. I feel sorry for the countless number of victims that they have preyed on and already conned and swindled. I hope this review will warn those to come.

• Pros: No Pros. Only Cons!
• Cons: They rip you off! Take heed!