I never write bad reviews. I was contemplating writing this review but I decided to write it so other brides don t go through what I went through. All the vendors for my wedding were amazing besides this one. I am not from San Antonio so my wedding was in my hometown. My mother flew down in December so we could look at dresses. When we went to this store everyone was really nice and now I know they were nice because they wanted a sale. After my mother bought the dress it went downhill. Let s first start with my fitting. This store has very inconvenient hours where you can come in for a fitting. You can only come in Tues-Fri 8-5. Also, you call and leave messages and no one calls you back. My first fitting appointment I had to reschedule because of work. I received a phone call from the store a few weeks later asking me why I wasn t at my fitting appointment, I called back and left a message (since no one answers) stating I rescheduled my appointment. I was so mad about this because the lady that left a message had so much attitude. I show up for my fitting appointment that I had scheduled and the seamstress had no idea I was one of her appointments. This was not her fault it was the stores. After all my fittings were finished, the lady up front didn t even address me by the correct name when I went to pick up my dress. When you have a customer that is spending thousands of dollars on a dress, you get the name right. A few months later I went back to have a bridesmaid dress altered. I was little hesitant because of my first experience, but the seamstress did such a wonderful job I decided to give them another chance. Big mistake! When I called to scheduled my fitting I asked to have my seamstress who did my wedding gown. They didn't have on file who did it but they said all of our seamstresses were good. I show up for my fitting and my seamstress wasn t the one I had before but I wasn t worried. Big mistake again! I showed up a few weeks later to pick up my dress. My seamstress wasn't there yet so the girl at the front desk called her. When she gets off the phone she says to me, Can you come back Thursday, your dress isn t done. I said No, I am leaving to go out of town for the wedding, I need this dress today. The front desk girl had such an attitude with me, I was disgusted. I clearly explained to her that the dress needed to be done today because I was leaving.I was enraged by this because I took the day of work to pick up the dress because of their horrible hours. Plus, what would ve happened if the front desk girl didn t call her? Was she just not going to show up? The seamstress ended up dropping the dress at my home that evening. I was shocked when she said, Do you have a check? I was floored, she really expected me to pay her when the dress wasn t finished when it was supposed to be?! I decided not to argue about it and wrote her the check just to get her out of my face. I will note that the owner did call an apologize. I did appreciate that but I wish I never would ve stepped foot in that place. It is very unprofessional. The owner needs to fire her employees and hire people that know what customer service is all about.
Thank You So Much.
Thank you so much for all your help and kindness while I was preparing for my wedding
After finding my dress, the guidance did not stop there. Every step of the way you were dependable, professional and kind. I will urge all of my friends to their dresses at your beautiful shop!
Warm and Friendly. I live in L.A. but recently came to your salon with my mom (who lives in San Antonio) and the whole family in tow! You and your staff were so warm and friendly, I want to thank you for that. It was a fantastic experience; your great eye, top-notch selection of dresses and inviting environment were wonderful. I wanted to get a dress at your salon, but ended up finding a dress close to home at a price I couldn
One million thank you's to you and your staff!!!.
"One Million thank you’s to you and your staff!!! You were amazing – honestly thank you so much! You handled Samantha (& me! J) perfectly and thanks to your sincererity, professionalism and fondness for people in general – you helped to make the Symphony Ball the most memorable moment that Sammy – and even myself have had to date.
Everything was perfect. You are wonderful – I will rave about the Bridal Salon forever!"
One of a kind service. One of a kind service is what I got when I visited the Bridal Salon. Everytime I have been there, Amy the owner has gone out of her way to cater to the bride! I purchased my wedding gown here, and I have been in several weddings where I've worn dresses from here. The selection is the best in San Antonio, I recommend the Bridal Salon to everyone I know! I'm sorry not everyone has had a good experience, but I think it is such a great store, I definitely think everyone should check it out. I know some people think it's too expensive, but they sell beautiful dresses that are comparable in price to any other store, you just have to let them know your budget and they will accomadate you.
Simply the best. Simply the Best This is the best Bridal Salon in San Antonio, or in Texas for all that matters. Their selection is incredible and the service made me feel like they care while they and know what they are doing. I was most impressed with the follow up on any questions I had as Iwent through the process, form ordering to fittings. They handled all 12 of my bridesmaids as well and they too had a wondreful experience. The highest quality at the best price is the best way to describe them. I loved working with them and will send all my friends there too.
Relationship Builder. Absolute beautiful experience I did not expect the service I received: The staff cared and understood what I was looking for and they loved helping me. The owner offered to soften my moms opinion and I let her. It worked, because instantly my mom begain to speak like them, asking me "what dress made me feel beautiful.?" it was like a 180 from my mom and that had not been my experience. The owner said "Good, now we wont have to tie her up in the back room, where we keep momzillas." I think they showed her how to treat me while I found "my" favorite dress. I did find my dream dress and all my bridesmaids gowns. I will never forget what the experience has done for me and my moms relationship. I encourage everybody to go experience the Bridal Salon!!!!!!!!!!!!!!!
So helpful. Came Through in a Crisis The bridesmaid dresses I ordered in Dec. from another store were due to arrive in Jun for an Oct. wedding. At the end of June we discovered that said store had not ordered the dresses and absconded with the money. The designer referred us to the Bridal Salon who ordered our dresses immediately. They were able to get the dresses in record time. Since one bridesmaid lived out of the country and was only coming to town days before the wedding Bridal Salon agreed to alter her dress at no extra rush charge. The staff tracked the dresses and kept me appraised. The service was excellent. I can only recommend them.
Save yourself time and go here first..
Prior to making an appointment with the Bridal Salon I had tried on dresses at 5 or 6 different shops around town. I found a few things I like but nothing that I loved, until I went to the Bridal Salon.
From the moment I walked in, I was made to feel comfortable. I spoke to the sales associate and explained to her my budget ($1000 max) and what I was looking for. She nailed it on her first try. The first dress she brought me was exactly what I wanted and was within my budget. My bridesmaids purchased their dresses from the Bridal Salon as well and all of them were happy that they didn't look like typical bridesmaid's dresses and they would be able to wear them again. They weren't expensive either, I believe they were around $200.
My experience with Bridal Salon was excellent, the customer service was top notch from start to finish. I was also impressed with the seamstress, she did a wonderful job with my dress and the cost was fair. I would definitely recommend this salon to any bride looking for her dream wedding gown.
Keep doing what your doing. I was married in Feb 2008 and worked with the Bridal Salon for more than a year before the wedding and loved every second of it. Everyone there treated me like I was the first and only Bride they've ever had! Take in consideration that they have thousands of brides every year and only 7 are mad. Either the other reviews are snobby jerks and expect the world or girls who wish they had the money to buy from this Salon and got way in over their head planning a wedding they could never afford and took it out on everyone around them. I'm taking my dear friend in there today to look at dresses because I couldn't imagine letting her go anywhere else for her special day. I couldn't believe the reviews I saw when I was looking up their number so I had to leave a good one. Keep doing what your doing Bridal Salon!!
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