10/08/09

DO NOT GO TO STONE WERKS!! WAITERS ADD THEIR OWN TIP!!!!

by jfernandez

IS IT NOT CUSTOMARY FOR THE CUSTOMER TO DECIDE ON HOW MUCH TIP TO LEAVE? MY FAMILY AND I RECENTLY WENT TO STONE WERKS IN THE QUARRY AND HAD AN AVERAGE MEAL THERE. WE LEFT, WHAT WE THOUGHT WAS A FAIR TIP. APPARENTLY OUR WAITER DID NOT THINK AS WE DID. HE CHANGED THE TIP AND THE TOTAL AND GOT AWAY WITH AN EXTRA 10 DOLLARS. NOW, 10 DOLLARS IS NOT MUCH IN THE GRAND SCHEME OF THINGS, HOWEVER, IT IS STEALING AND THIEVERY TO ADD EXTRA MONEY AND FORGE THE NEW AMOUNT ON AN ALREADY SIGNED CREDIT CARD SLIP. WE CALLED STONE WERKS TO INFORM THE MANGAER AS TO WHAT HAD HAPPENED AND HE WAS JUST AWFUL. HE KEPT INSISTING THAT WE WERE WRONG AND WE WERE LYING. HE WAS EXTREMELY RUDE AND PATRONIZING. THE CUSTOMER IS ALWAYS RIGHT? NOT AT STONE WERKS. DO NOT GO TO STONE WERKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! UNLESS YOU WOULD LIKE TO BE CHATED OUT OF YOUR HARD EARNED MONEY BY ALL THE YOUNG STAFF AND CURSED OUT BY THE MANAGER!!!

THE FOODS NOT THAT GREAT EITHER.

• Pros: NOTHING
• Cons: WAITERS STEAL YOUR MONEY; ADD THEIR OWN TIPS!!!!

12/22/08

BAD Bartenders great ambiance

by hajuy

I just moved down to SA from Houston a couple days ago and this was my first time at this place. It had a really awesome patio area AND live entertainment. A place like this in H-town would have been packed! But it wasn't that bad. The wait staff was actually really nice, BUT..i ordered a drink which tasted like medicine and when i asked to take it back it was brought back to me by a bartender i'm guessing. And she demanded to know what i didn't like about the drink and what she could do to make that drink better. I asked her to make it sweeter and it wasn't any better, but i was so appalled after she left bc my waitress had said the bartender had argued with her and therefore had sent her to me that i just said forget it and took the drink. WOW...what an un-classy, un-professional dining place. This would have NEVER happened at any restaurant in Houston. Granted i do realize this isn't a 4-star restaurant, my tab was 6.99 for a salad, and 9.00 for the drink i didn't even drink. What's worse is the bathrooms were horrific. The smell was so bad it took me about 30 mins to order because i had lost my appetite. NO JOKE. Whoever owns the place needs to realize the amount of potential in that place/area and make some changes! such as cleaning the bathrooms properly, putting some plug in's or something. And getting rid of batchy people.

• Pros: good ambiance
• Cons: bad bartenders, and smelly bathrooms

07/27/08

Great atmosphere, horrible service

by cr1039

The patio atmosphere is great. Very pretty surroundings - big trees and twinkle lights.

Expect slow and below par service. Waitstaff messes up orders, food arrives cold or wrong. I have gone on a few large happy hours and servers have not been willing or did not know how to split checks.

The area is a major draw for young professionals - the servers should know that there is money to be made and treat their tables better.

Servers are very green, asking if I am ready to order when they are just dropping off the first cocktail...

• Pros: atmosphere, patio, location, trendy
• Cons: service, staff, hostesses, managers...