Slow Slow. We waited 1 1/2 hr to get a meal that tasted like a tv dinner . We where asked once if we wanted any refulls on our drinks it was close to the worse tasting food I have ever paid for.
Graduation Party Worthy!.
My first experience came in February 2010. Saturday night, 6pm, packed; standing room in the back with 20 minute wait. The norm for a Saturday night ANYWHERE you go in San Antonio. Luckily, I was with just 1 friend, so we were seated immediately.
Great waitress. I was shocked that other reviews said otherwise because she mingled so politely with all of the customers, not just her section. She was so charming, young [college student].
There was also a second server, high school aged kid that made sure our drinks were filled. It was cool how he wore black and white, while the waiters wore all black. Helps to differentiate who's who. So please don't be offended if the young kid in a white top and black pants does not take your order. That is not his or her job.
Food: We personally LOVED it! We split a large Pepperoni and Meatball pizza, half and half style. It was AMAZING! Hand crafted pizza, fresh homemade ingredients. I could not have been more pleased. There are also complimentary bread which in itself is a delicious appetizer! All of their portions are enormous. 4 People can easily eat a dinner salad. And save room for dessert! The Mother/older woman who is in the kitchen the entire time makes the TIramisu fresh each day. It is amazing! And on a second occasion [March 2010] I later went on with my Parents, who are not residents of SA, my Mother charmed a free Canoli from the owner's daughter, Margharita [our server, who was also extremely pleasant. Sorry other patrons felt otherwise].
Well to sum this all up I must say this is where I chose to have my college graduation luncheon in May 2010. Saturday afternoon around 1 pm, the restaurant made necessary arrangements for us to host a group of 16 in their quaint restaurant. Everyone loved it! And the service was very polite and orderly. They were very slow that afternoon, perhaps that factors in to the great timing of service, but I could have dealt with lengthy time for such great food and dessert that day.
Overall, I say you must try it once and form an opinion of your own. I personally love it, and made 15 friends and family members believers that day to!
Best Pizza in Town.
I've eaten at Sorrento's pretty much since they opened and have tried a variety of things on their menu. While I enjoy most of their items, I'm writing this specifically about their pizza. If you are in need of a good pie I would certainly recommend you give them a shot.
I ordered a spinach, garlic, and broccoli pizza and picked it up about 30 minutes later. It was ready and reasonably priced and took it to a friend's house. We ate it more than 30 minutes later and there wasn't even a hint of sogginess to the crust. The flavors blended together wonderfully and it was a great easy dinner. Definitely give them a chance if you get the craving for a delicious gourmet pizza.
Great Food For The Last 5 Years (at least).
Update - 7/1/10 - Quality/value seems to be more erratic over the last quarter or so. Making it 4 stars instead of five.
Hmm, some reviewers really need to relax, I think. I've eaten here just about every week or two for the last 5 years and the food is consistently fresh and excellent. If you want "designer" Italian, go to Paesano's or something similar. If you want simple, great food, come here. If you want really "good" service (i.e., someone to give you warm fuzzies and a hug), go somewhere else. In my experience, the staff is friendly and respectful to those who are to them. If you don't like the service, go somewhere else and free up a table for the rest of us who love the food.
To qualify my 2 cents a little more, I just returned from a business trip in Chicago where I ate at no less than 5 different Italian restaurants, including a regional chain (Giordano's - still really good deep dish pizza), and multiple, smaller, family-owned restaurants. Sorrento has better pizza than all but maybe one (Paesano's in New Lenox, IL - no relation to the one here that I'm aware of). Sorrento has better, fresher pasta dishes than all but one and that's a toss-up, too. Don't play the "I'm Italian and so I know better" card, every one of these places is owned and run by Italians so that doesn't count for much. Sorrento is very good, especially for the price. As one Italian restauranteur in Chicago agreed with me, it's all in the sauce.
Great Family Place. Intimate 09 italian restaurant with great food and friendly service. Its a family owned small business with several generations working there. It has consistent food quality. Others complain about the service...however my family especially the kids rave about the service. The demand for carry out and dining in reflects an opportunity for the owners to consider a bit larger location. But don't lose the intimate atmosphere that makes it a great place for the locals.
RUDE RUDE RUDE STAFF. If everyone that works here hates their jobs so much I wish they'd just quit! I have gone 4 times now thinking I just got the isolated bad service and things will get better but they don't. I think everyone here is related, there was a mom grandma and kids working, and they must be the sorriest family in town. HOW MUCH DOES A SMILE AND GOOD ATTITUDE COST??? I won't be back.
Terrible Service, Terrible Wait.
Don't not go to Sorrento Pizza for lunch lunch thinking you'll get your pizza in time - they took one hour to make a cheese pizza. When I complained about the wait, the staff offered only excuses. Unfortunately, I didn't have all day to wait for my food, so I left hungry.
I'm certain the food is good, just make certain you have about an hour and a half or two hours for lunch. In the end, I was out my lunch hour and my fuel to drive to the place, and the management at Sorrento Pizza didn't seem to care.
I will never step foot in this place again and I hope you think twice before eating there.
Horrible Customer Service From Owner.
Just mentioned something didn't taste "right"
Both the waiter and the owner never said "sorry" only insinuated I was crazy and said I would still have to pay for half of the order even though not eaten
Perfection. I've been going to Sorrento for years and have never once had a problem that wasn't fixed or taken care of. I work in the industry and am always satisfied with my food quality and ticket time. I've eaten all over and never had a better veal parm.
the worst servicce ever wont recomended. these people think because they are the owners they can treat every body bad specially that owner anna ciccone shes the worst the food was ok i had better but what she was doing to get us out was so ugly and unprofessional i wont go back and dont recomend to anyone to go either and my waitress so bad as well i had to get up to ask her for what we need it her name margarita she was always talking and not taking care of her custumers
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