Doesn't Recommend

deek102

Joined 7 years ago

We used to go here.... We used to really enjoy going to this place -- until the owner showed us how little he knows about customer service. Eight of us went here for lunch this week. One coworker ordered a two topping pizza. It only came out with one of the toppings so they let the waitress know the pizza was incorrect. The owner brought the ticket over and said, basically, "no, you're wrong, you only ordered one topping." Another coworker said, I'm sorry, but I heard them order two. We could argue over who's right and who's right all day long but it won't get anyone anywhere. You would think an owner of a customer service oriented business would understand a simple "I'm so sorry we missed your topping, apparently it wasn't on the ticket. We'll go ahead and add it to your pizza and get it right out." and simply eat the 5-25 cents worth of veggies that it cost him -- instead of arguing with a table of 8 who now won't come back. We spent at least 70$ there today and we do that at least once a month. Apparently winning that argument over 25 cents worth of topping was more important than steady business from loyal customers.

Recommends

CSMobileUser3

Joined 5 years ago

get ready to wait on yourself. I love the pizza its great healthy portions. great salads! however you must pay for refills and become your own waiter. but I love it for a quick get in get out lunch

Recommends

CSMobileUser2

Joined 5 years ago

get ready to wait on yourself. I love the pizza its great healthy portions. great salads! however you must pay for refills and become your own waiter. but I love it for a quick get in get out lunch

Recommends

CSMobileUser

Joined 5 years ago

get ready to wait on yourself. I love the pizza its great healthy portions. great salads! however you must pay for refills and become your own waiter. but I love it for a quick get in get out lunch

Doesn't Recommend

jenblossom32

Joined 5 years ago

Go back to the way the original owners or cooks made the pizza. I noticed the taste on my large pepperoni was gone, so I asked if the business was sold . Sadly, it has changed. I don't care who owns the restaurant, but I'm pleading with the new cooks, owners, go to Florio's Pizza in Alamo Heights and try and duplicate the flavor of their pizza. There is something wrong in your new pizza making process, I don't know if its the ingredients , technique or both, but I have sadly stopped going to your place because it just doesnt taste the same and I am SAD!!! But I will say the tiny funky restaurant is cute and different. I need to add that the location I'm referring to is I10 at Crossroads .

Doesn't Recommend

Cassandra6

Joined 5 years ago

Worst customer service ever to a drive thru patrons! Avoid!. Drive thru line 12pm on a week day. I was told I could not do split payment at window had to park go inside and re order- was told rudely that was the drive thru "guidelines" which mind you are NOT posted anywhere on the menu outside or anywhere around the drive thru area. After putting my whole staffs lunch on my card( mind you only ONE sandwich was requested for separate payment). I was waiting for what seemed like eternity for my food. And upon arrival back to my work I was unable to even enjoy my food in a timely matter (not there fault) and upon opening my food and all others when i was ready to eat noticed i not only received NOTHING that I ordered but in fact was $2.50 more for each sandwich! That explains the $34.00 tab! I called as soon as I could and was placed on hold and then hung up on. Then called back passed to another man who said bring back my receipt and card and he would credit my meal (mind you one single meal). I arrived shortly after with my receipt and card and was told by the SAME rude man whom took my order that i needed to return the food and that he would issue no credit! I get it I ate it but i did not order and I was treated badly from the get go, so you would assume some form of customer service would step up and take care of the situation instead of throwing back my card and receipt and slamming the window down. I guess they are so wealthy that they do not need our business nor the recommendation to my customers on where to get a quick bite! I work less than two blocks away and neither I or any of my co-workers will ever step foot or wheel near there again!!!!!!!!!

Recommends

granitepeak

Joined 6 years ago

Great Pizza!. I looked Main Street Pizza up on line. Drove 17 miles to try them out and was not dissapointed. Staff was friendly and service was prompt. My order was to go and I was given a free Ice Tea while I waited. Only down fall was parking was tight and I did not see beer on the menu although I might of missed it (not sure). However, the pizza was very good and I highly recommend it.

Recommends

patrit

Joined 7 years ago

Terrific manacotti, healthy portions,great for a quick lunch. I have eaten there several timeswhile a student at SAC. If you like restaurants where you place your order and pick it up then this is it. No waitresses to bother you. The food is prepared quickly and served hot or cold where appropriate. The food is fantastic for the portions and the prices. Just find a table or you can sit and eat outside on their patio.

Recommends

turbodiesel

Joined 7 years ago

Great Affordable Eating. Everything is good on this menu. The specials are the best bet, which come with a tea and side salad. The staff is awesome and the Frank Sinatra playing in the background is always pleasant. This is a popular spot to eat if you attend SAC or work in the neighborhood.

Recommends

jungle121

Joined 7 years ago

good pizza. I really recomend Main street pizza. Good food, good pice, good service. If you like pizza check it out