Shopping >Classic Diamond Co
I took my wife's engagement ring to Ralph Benavides of Classic Diamond Co. to have it cleaned as well has have the setting tightened, as the diamond has become slightly loose. When I picked the ring up from Ralph I was in a hurry and didn't look closely at it, but when I gave it back to my wife later that day she noticed significant damage to the setting on the ring. It appears that in the cleaning process that they damaged the ring, and instead of telling us decided to make repairs to it and conceal the fact that they damaged the ring. Also, the repairs that he did make were horrible and didn't match the ring. First this is a platinum ring and where he had to solder the ring back together he used gold, and then he had nocked out a few diamonds and replaced them with larger diamonds that didn't match the ring. Needless to say, my wife and I took the ring back to Ralph to discuss the issue. He said that he was sorry for the damage, and admitted that he should of said something about it to me instead of trying to conceal it. Ralph also said that he could not repair the ring, but he could send it off to a shop in California that specializes in this sort of thing and have it repaired. I was feeling pretty burned at that point and said I would rather take it to the Jeweler that I bought the ring from in McAllen, TX, Ralph said he understood and said to bring him a reciept and he would happily " make it right ". Well I have now taken it to the jeweler, who is a trusted friend that my family has done quite a bit of business with over the years, and he has told me that the ring cannot be repaired, so if I want it the way it was I will have to get a new setting to put our diamonds in and that will cost $1650.00. Once I heard this I called Ralph at Classic Diamond and told him what my jeweler had said. To this Ralph said he would give me two to three hundred dollars, but would not pay anymore than that and if I wanted more to feel free to file a lawsuit.
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