Great customer service.
I rarely take the time to sit down and write reviews about places unless I had a bad experience but I really wanted to tell everyone about our wonderful experience at First Serve. We are new to tennis and we went to this store because a friend of mine recommend it to me. The minute we walked in the owner greeted us and was very nice and spent almost an hour with us showing us all of the different rackets they had to offer. He was extremely patient with us newbies and made us feel very comfortable. He never tried to over sell us rather recommending we buy lower priced rackets since we were just learning to play. It is so nice to know there are still small businesses out there who really take time to help their customers like they did with us.
We had such a pleasant experience here I plan on telling all my friends about this store.
confusing website. Tried unsuccessfully to see what the store carried.
Been back a few times since and Richard seems friendlier - maybe he got the message?
I like this store and will continue to shop there.
An Asset to the SA Tennis Community.
First Serve is ALWAYS backing tennis events for kids. The people who work in the shop are very respectful of my own kids when we go in, (even though we may not be the biggest spenders) and have gone to great lengths to make sure their racquets were strung, even at the last minute! Their apparel is always fresh, tasteful, and tempting. They always seem glad to have our business.
I think they are great community partners, consistently supportive of San Antonio tennis on the whole, and a nice place to shop. We are lucky to have such a generous and accommodating specialty business right here in town. I can guarantee that online tennis retailers are not interested in pouring their profits back into our community like First Serve is!
Terrible service. The owner, richard, has terrible customer service and whenever I've gone, I've been treated poorly and like if I was a beginner.
Been around a long time. Sponsor worth tennis events. Good peeps. Know their stuff, real pros. Helpful and care.
Quality and Good
Tennis player since 1993.
Best Tennis Pro Shop in the Nation. The team of professionals at First Serve Tennis go above and beyond to help players of all levels to find the right equipment for their game. They make the junior players who shop there feel like tour pros. Rich, the owner, gives his time freely to answer questions and help players choose the right equipment for their game. He is a wonderful encourager. He supports tennis throughout the San Antonio community, especially junior events. I wouldn't go anywhere else for tennis equipment, clothes, shoes, or stringing. We have traveled to tournaments all around the country. We haven't been to a better pro shop anywhere.
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