Benson Honda

Derek M.

Joined 11 days ago

I WILL NEVER COME BACK TO THIS PLACE AGAIN!

they gave me a car with a dead battery! did not fill up the tank before i left the parking lot they did not answer my phone calls and they changed my monthly payment behind my back and now they don't want to give me my 1,500 dollar down payment back!

DON'T COME HERE UNLESS YOU WANT TO GET RIPPED OFF!!!

WORST DEALERSHIP EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!­!!!!!!!!!!!!!!!!!!!!!!!!

Susan H.

Joined 4 months ago

never again! Bought prepaid service plan. People are surly, even little things like oil change take 2hours or more. Facility is a dump. No one answers phone if you call. Benson is in my neighborhood, and I'm a long time customer, but Gunn may get my business for next car purchase, let alone for service

Recommends

G G.

Joined 1 year ago

Great service. Thank you!

Recommends

Johnny R.

Joined 1 year ago

Best service!!. Exceptional Service! They explained everything in detail, made recommendations and even gave me a rental while my car was being worked on and had my car detailed. They were very professional and courteous. Thank you!

Recommends

Ariel P.

Joined 1 year ago

Highly recommended. Great service! Thank you!!

Recommends

Cosmo P.

Joined 1 year ago

Best service ever. Friendly, knowledgeable staff. Took my car in to have my brakes changed and they took excellent care of both me and my car. Felt they were very honest and genuinely cared about my business. Will be going back for all my future needs.

Recommends

F P.

Joined 1 year ago

Excellent Service Department. I have a 2000 Honda Accord that I have had maintenanced at Benson Honda. They are very efficient and knowledgeable. They inspected my car and fixed the problem and gave me recommendations to maintain my car and broke down what I really needed done and what could wait. The advisor was very thorough and explained everything in detail. It's because of service like this that has helped me keep my car well maintenanced and why it has served me well and will last for years to come. I will definitely continue to maintenance my car at Benson.

Doesn't Recommend

Randall1

Joined 7 years ago

Service Sux. Report from wife: Went in for "Express" oil change. Sat in car for 5 min. with no attention. Went in office where several were drinking coffee and talking, seemingly idly.

Wife told 2 hours for oil change. Asked about the big "express" sign outside and told she didn't know what express meant. (rudely)

When asked about being first in the morning, service tech told here still two hours. "You don't want the mechanic to burn his hands, do you?" rude again.

I bought two Honda cars there. I will not buy there again. That's maybe over 50,000.00 in sales for being rude.

I am going to recommend a change in attitude.

Doesn't Recommend

omgbenson

Joined 2 years ago

negative points. DON'T GO HERE! I just wanted an oil change, and they crashed my car into a pole.

Doesn't Recommend

emarz79

Joined 3 years ago

Got ripped off. I just bought a used car from here. First let me say I wasn't too impressed with the service. But after haggling with the salesman I got the car I wanted for $21000. So I signed the papers and went home. But after looking a little closer at the paperwork and I realized they charged me $22500 for the car, not the 21000 I agreed to with the salesman. I've run all the numbers and taken into account tax title etc but it still comes out the same. I got ripped off. Absolutely unprofessional if it was a mistake on their end and absolutely unacceptable if it was not. I'm going back first thing in the morning to get things straightened out. I will post an update when I get back. Even if they straighten things out with me, it is totally unprofessional to charge someone more than what they agreed to pay. I'm going to give them the benefit of the doubt and say it was miscommunication between the salesman and finance department. I guess it's partly my fault for not taking a closer look at the paperwork when I signed. I guess I shouldn't have been so trustful...

Update: I returned to the dealer the next morning and let them know of the problem. They changed the paperwork to reflect the agreed-upon price for the car. They barely offered and apology and sent me on my way. I would not recommend getting a car at Benson Honda.