(210) 349-8005
5525 Blanco Rd Ste 115
San Antonio,
TX
78216
29.5044
-98.507
Neighborhood: North Central
09/08/09
Horrible Customer Service
by Bixy
First time customer, and not a returning customer. Delivery took TWO HOURS and order was not even complete. Pizza was cold and the bread sticks and marinara sauce missing. I am still waiting to be refunded for my bread sticks or for them to be delivered..I don't know, whichever they decide to do first or morally right. Also, management told me, because of delayed delivery, half the charge would be refunded, still waiting for that, furthermore a member of management will not come to the phone, I've spoken to the sales person (Priscilla) twice, and the customer service level just deteriorated more and more after each time. I don't think that if I had called and ordered bread sticks w/sauce and told them, "but I don't have money for them" that they would have been delivered, so why is it OK, that I've paid for them but they think it's OK to not delivered them...The amount is insignificant, the money is not the point, but this is a business, and I feel they have stolen from me.
- Pros: Alright Pizza
- Cons: Horrible Management
02/06/09
Great Deep-dish Pizza, piss-poor customer service
by djelias
Wow... the pizza was great, but the service was abyssmal. We arrived with only two patrons there and waited for most of our lunch hour for the pizza to arrive. There is no customer service... whatsoever. You must leave your table and come to the register to get any service. Just a word of advice: CALL AHEAD OF TIME AND PLACE YOUR ORDER! Better to do takeout than stare out the holes in the ceiling or wish you could play on the disconnected video games. Also, if you do dine-in, be warned that the staff prefers Spanish television shows.
- Pros: DEEP DISH PIZZA is awesome
- Cons: Customer Service is nonexistant
08/19/08
Awesome pizza, HORRIBLE service. takeaway recommended
by cm1334
The chicago pizza here is awesome, but the service is the worst I've ever had. I don't ask for much just remember to bring anything I ordered!! She forgot our drinks, forgot our salad, tried to give our pizza to another table, then gives us ranch with a greek salad and acts angry when we ask for italian. tells us "remind me when you leave for the money back for the salad". ?? we just want what we ordered! we were sitting right in front of the register, and the whole time she is complaining on the phone about how busy she is and how she has to do everything. there are three tables occupied in the place (and quite a few are dirty) and one has already eaten. the phone is not ringing. this one definitely fell through the cracks of the public school system...
- Pros: lunch specials a steal, pizza amazing
- Cons: worst service ever
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