08/04/09

I was very pleased

by akoue

I did all my research online so that I'd know what I wanted when I went into a store, and then I looked for a place in town that carried the dress I wanted. I went to Mayfair and was helped by Theresa, who was very friendly and attentive and made me feel confident that I could ask for exactly what I wanted. I told her the dress style, which she looked up, and then she asked if I wanted to look at any other styles. I told her I would, but I told her my budget and said that it was definite, and she never tried to push anything on me or suggest anything that was even close to my limit, which was $1000 (so, not exorbitant for a wedding dress). She offered me cost-saving options that I didn't even know about, and even encouraged me not to change my mind on a couple things that I would've ended up buying from their business had I done so. At the end of it all, I walked away with a dress off-the-rack that she had picked out, which, I might add, I didn't think I'd like at first. She had a good eye, and once I tried it on, I loved it! I'm not a big shopper; I like efficiency and straightforward business, and I found both.

• Pros: Professional, helpful
• Cons: Easy to miss--mapquest it ahead of time.

03/31/09

Infuriating, Disappointing, Unprofessional and Added Stress!

by IOnlyTalkWhenItCounts

If you like stress added and extra money wasted while trying to plan a wedding....go here! There was a problem with my dress order and the store never bothered to call and tell me....a month and 1/2 goes by with me thinking that everything is going smoothly and I'm only waiting to get a call from them that all my dresses are in... only to find out the order was never placed. They never called but lied and said they did, only later to say they only called once and it was a month and a half after the orders were supposed to be placed. I ended up having to pay extra to get all my dresses speed delivered and no apology from the store owner or workers. She basically said it was my fault and that she wasnt going to personally do anything to make it right!!! She said 'It is not my problem, I am not a wedding coordinator'....

I am a very understanding and gracious person and I have never written one of these reviews....but the owners and staffs lack of sympathy, lack willingness to make it right, blaming me for the whole thing, lying and non-professionalism was just too much for me!!! I really would stay away from this store at all cost....best of luck on your wedding search!!!

• Pros: NONE!!!
• Cons: Unreliable, non-apologetic, unprofessional liars!!!

01/08/09

Fabulous customer service, speedy, polite and efficient

by beedle

The staff at Mayfair not only helped me find a dress I liked and altered it to fit, but they did this is less than 48 hours. Seriously....I was not happy with the dress I bought online and these ladies picked out a new dress and altered it starting 3 days before my wedding. Gracious the entire time. :-) I was amazed.

• Pros: it is not the prettiest decor, but who wants to pay extra for that anyway?