Mayfair Bridal Inc

08/05/11

Great customer service

by Borghesa at Citysearch

I went in 7 months prior to my wedding date and their staff were very helpful. I finally decided on a dress completely different than I had envisioned. Their staff knew exactly what would ft me and I ended up with a one of a kind dress designed by the store owner herself. Gorgeous.

07/30/11

Great place to buy a wedding dress

by laurenfisk at Citysearch

Mayfair Bridal may not look like much, and it is somewhat crowded with dresses, but it is a wonderful place to buy your wedding dress. Everyone who helped me there was incredibly helpful and friendly. I actually found my dress at another shop, but I purchased it at Mayfair because I liked them so much and because they charge a maximum of $250 for all alterations (including bustle), which really couldn't be beaten. They worked hard to make sure my dress was a perfect fit; I had many fittings, but it never cost extra money.

03/08/11

Beware! Stay AWAY from this business!!

by ourdakota at Citysearch

I ordered bridesmaid dresses and was told it would cost $25 per dress to expedite delivery and it would take 6-8 weeks. I was given my order total and asked if I wanted to pay it all at once, or make two payments. After 7 weeks I had not heard anything. I discovered that the dresses had been delivered to the store (two states away from where I live) and not my home. The owner explained that is how they do business. They get the dress to the store and the bride is responsible for the rest. They also said since they notified the bride, they had no responsibility to notify me. This is despite the fact that I was the one who placed the order and paid the bill. No one in the store explained to the bride or to me that delivery of the dresses would mean only getting it to the store. I was then told there would be an additional charge to get the dresses to my home. The store spoke to the bride and used that as authorization to charge my credit card an additional $45 for shipping. When I found out about the charge, I called and spoke to the owner and said I did not want the dresses shipped, and I would pick them up at the store. The owner then told me it would cost an additional $42 in sales tax because the dresses were being picked up in Texas. In our discussions the store owner told me I was not her customer (even though I ordered and paid for the dresses), and that the only one they needed to deal with about bridesmaid dresses was the bride. When did it become an accepted business practice to give a customer a total cost and then add $40 to the order? When did someone other than a card holder become an authorizing agent on a credit card? Lastly, I went out on the internet and found a website where I could get the exact same dresses, delivered via rush delivery to my house for $132 less than I paid Mayfair Bridal. STAY AWAY from this business.

02/21/11

I should of went here the first time!

by Terry24 at Citysearch

I got engaged last year and I searched and searched for my dress. I went to every bridal store in town which aren't very many by the way. I looked at reviews and saw Mayfair. At that time they didn't have good reviews so i decided not to go here. I had to go to Austin to find my dress which is the Galante by Pronovias.

I still needed to altar my dress and i had to look for Bridemaid dresses. I decided to go to Mayfair Bridal , Omg! I should of gone there in the first place. They are so helpful and I found my Bridemaids dresses . I even decided to get my dresses altered there. They did a wonderful job on my wedding dress. Its sooooo amazing !

I had a great experience!!! I totally got the attention I wanted.. hehe ! Thank you Mayfair Bridal!

09/22/10

Just OK.

by honeybear0831 at Citysearch

We had an appointment here and were a little disappointed. The dress selection was ok, but it was really hard to find dresses because they are all squashed together.

The bridal salon is VERY small and there was another appointment at the same time as me. That would have been fine if the other bride hadn't brought 12 of her closest family members and friends with her to watch. It was so cramped and hot.

On the plus side the staff is very friendly and the girl that helped me was really sweet and knew I was frustrated with the situation. I may be back, but probably not.