Scratch & Dent Appliance Super
San Antonio, TX 78209
Phone: (210) 930-0167
User Reviews for Scratch & Dent Appliance Super
04/23/2008 Posted by Kathy1976
My first experience with Scratch N Dent on Broadway will be my last. The service before the sale is adequate but after the sale the service is unbelievably horrible. I purchased three appliances and called for assistance after a couple of days of use. The salesman immediately became defensive and outright lied to me about how the appliance should operate. I could also hear the manager in the background backing up his story. A couple of days later when I called with the same problem I was given a different story by the store manager who then said she would call me back with a resolution. Days went by with no phone call. I finally received a call and was told sorry the appliance cannot be returned or exchanged. When I called her on the lies, she offered no apologies or resolution. It's a good thing I was able to fix the appliance myself. If ScratchNDent had taken the time to understand the problem and help me fix it, I would be a completely satisfied customer ready to purchase another item. Be wary these people have no experience with the actual appliances and will not go out of their way to help.
Cons: Service, Return Policy
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