Bakeries >Lucy's Cake Shop Inc
919 SW Military Dr Ste 106, San Antonio, TX | Directions 7822129.357051 -98.506694
No doubt rudest people! – Ordered a cake, was sloppily done, icing was gritty and too sweet. But that was nothing compared to the horrible customer service! I waited in line for what felt like an hour, only to be ignored! So, I took the advice of the person who said use Specialty Cakes by Nisa. All I have to say is....The Best! The icing was not too sweet or gritty,, and the cake was the most moist and light cake I have ever had! Honestly! I can't thank her enough for making my little one's birthday that much more special! I have referred all my friends and family to her, and I will NEVER go to Lucy's again!
Lucy's cakes on Loop 410 – ordered cake w/ marshmellow frosting because tastes better and is lighter than the buttercream. Picked up cake,manager (old man) was about to check box when he said "excuse me" and sneezed into his hands then wiped them on his pants. He then reached out to open the box to check the cake. I grabbed it and said I would do it myself, then i got out the money to pay him. I told him to keep the change since i did not want his sneezy hands handing me back the change, and i left without a receipt (didn't want him transfering his germs to me that way either.) In the afternoon we cut the cake and frosting was pure sugar, it was gritty and extremely sweet, unable to eat it. I called the store and manager said the frosting is made with cooked sugar but should not be gritty and that he would have to see the cake. I told him that it had already been cut up and he said "so you ARE eating the cake?" I said yes but that we would have to throw out the icing, and we paid some good money because the marshmellow frosting is extra. He said i would have to save a piece and keep it refrigerated and then take it back to him "so i can see what i am working with before i give you a discount on the next cake". yeah right, like I am going to do that! Even Bill Millers takes your word over the phone if they have messed up and will tell you to come back to get a whole new meal. I think the service at Lucys sucks. I have ordered at least 6 cakes in the last few months for birthdays and a baby shower, only because the cake IS good and tastes better than HEB, even though the girls that work there have very poor people skills. But I think i will stick to HEB because at least there they will kiss your feet to get your business. I will not be ordering from Lucys anymore, especially if they treat you like crap and have poor hygiene skills. Maybe they'll sneeze on my cake if i go and complain.
Very rude everytime I have been there!!!! – Every time I go there, EVERYONE is very rude! Especially the owner. They don't care at all about their customers! I will never use them again! Try this lady instead:
Specialty cakes by Nisa.
She makes every cake special and delicious! We use her every time we need a cake! She makes sculpted cakes too, and is never rude or pushy like the Lucys people! Thanks Nisa!
Very Bad Exerence – when looking for a wedding cake, i was told about lucys. i called to schedule a tasting and asked if they made italian creme i was told it had to be special ordered to be tasted. i special ordered over the phone. the day of the tastiing not only did they not make the italian creme they snapped at me saying i shouldve specialed ordered it. i told them i had, not only was the customer service very bad, they dont follow instructions. we ended up ordering their signature yellow cake with strawberry filling for our wedding. definitely did not live up to all the hype.it was pretty and arrived on time. thats the best thing i can say about my experience.
HORRIBLE customer service – I have been calling a few cake shops to get a rough estimate of how much a wedding cake would cost. Every other place I spoke to answered all my questions readily and politely. Then, I called and spoke with Monica and she was very rude. All I asked for at first was the price (just an estimate, not a quote) and then how much the delivery cost would be. Every question was answered rudely and as if they could care less if I ordered a cake.
To be clear, I did not order a cake, I just spoke over the phone with someone. I think its pathetic how they treat a possible customer, especially since my questions were not complicated. I thought maybe they were busy or the woman was having a bad day but after reading the other reviews I'm convinced this is a horrible place to do business.
If this is how they treat simple questions, I can't even imagine what would happen if I had to deal with them further.
Decent cake, POOR customer service, buyer beware!! – Used to LOVE the cakes fromhere, tasted great, pretty. Then I ordered my mothers wedding shower cake in white with pink roses, nothing complicated. The entire cake was dotted with blue dye when I picked it up. As the shower was that day had no choice but to take the cake. As we cut and served the cake we saw the entire bottom of the cake had the same blue dye streaked through it. Her white cake was blue striped on the bottom. Didn't really affect the taste I guess, but it looked awful. Apparently the coloring was spilled while making the cake and they didn't think anyone would notice ( or care about) the bottom (and therefore the middle) of the cake being blue. When I called the owner on Monday to complain I was given the chance to come in to their shop across town to get 6 free cupcakes for my trouble. WOW!! The manager was the first person I complained to and she did not believe me that my white cake was blue, fortunately I had taken pictures because it was so odd. When I showed them to her she had no response, no appology, no nothing! She told me I could call the manager at the other shop (across town) but didn't really care about my problem. Had no explanation for the discoloration.
lucy's cakes.. a BIG gamble stick to nadler's!!! – i had gotten a cake at lucy's for my daughter's second birthday (four years ago) and i wasn't thrilled. it was a white with strawberry creme seseme street cake. although it looked cute, it tasted like play dough. i didn't go back until recently when i was planning my wedding. lucy's was apart of the package the venue offered. as i looked through their portfollio all i saw was 80's/90's style cakes. when i asked the worker if they could do something unique ( like today's style cakes) she got offended. although they weren't original....the wedding and groom cakes looked nice and were good tasting. i then ordered a anniversary cake for my in laws as asked them to recreate their cake. it came out looking similar and taste good. i ordered a under the sea cake for my daughter from a picture they had ....that came out good BUT when i ordered a GARDEN cake for my daughter's sixth birthday i swore to NEVER go back again!!!! I told the lady i wanted a garden cake for my daughter who was with me when i ordered it. i asked if they had any simular pictures to look at. she said NO. however, i placed the order. the day before the party lucy's called and talked to my husband. they asked him if it was a vegetable garden or a flower garden. my husband stated "A flower garden for my daughter's 6th birthday" so... when we went to pick the cake up i expected lot's of flowers butterflies, ladybugs. NO, I GOT A CAKE WITH A SIDE WALK AND SMALL RED FLOWERS ALONG IT!!! THE UGLIEST CAKE EVER!!! so i complained i told them i was upset because my daughter was having a garden party which was pink and green.i told them what i expected and what i got. all the lady could tell me was that I COULD PURCHASE PLASTIC ITEMS TO TRY AND DRESS IT UP!!! excuse me but, what kind of (you know what) is that? I WILL NEVER GO BACK. if you want to take a gamble on lucy's be very, very specific.
Lucy's Cakes exceed my expectations – I invite anyone looking for great artwork and fresh tasting cake to order from Lucy's Cake Shop. In the last 3 months, I have ordered 3 cakes from them over the phone - YES, I put 100% trust in their final designs. They have exceeded my expectations every time. For example, our Fiesta themed cake was full of vibrant colors (Ole'!) and our cake with a Tiara drawn on it was so pretty. It's makes me feel good when our guests rave about how beautiful the cakes are and then cannot believe how good they taste as well. A great product at a great price!
Best Cakes in San Antonio!! – I have special-ordered cakes from a few makers in town and Lucy's is, hands down, my absolute favorite. Their customer service was great, they were very patient when I was deciding on my cake decorations (first birthday cakes for my boy/girl twins) and they put up with my cranky kids, too!
I only waited about one minute on pick up day and let me just say that I was blown away by their beauty!! I have had "cute" cakes plenty of times that tasted like dry playdough, but Lucy's were moist, flavorful and everyone at the party was impressed. Awesome icing, too!
I will ONLY use Lucy's cake shop in the future and will recommend them to everyone!
If cake is being delivered make sure someone is there when it's delivered. – Went to buy cake for my parents 50th anniversary. I had already purchased a cake top somewhere else. When the cake was ordered I was told I could bring the top when I paid the balance, so I did. I kept telling the girl here is the top. Called to set up time for delivery, after asking me a few questions, he said he would deliver the cake between 4 and 5. I asked him if he knew what time between 4 and 5 so I could make sure someone was there. He said no one had to be there, he delivered there all the time, all I needed to do was mark the table where I wanted the cake. MAKE SURE SOMEONE IS THERE TO RECEIVE THE CAKE!!!!!! As I'm pulling up to the door to drop off my parents my brother calls and asks "don't we have a cake top?" Of course they are already closed so there is no answer when I call. Instead of greeting our guests I'm going to WalMart in the rain to try and find something, they didn't have anything, so we took apart a flower arangement and ended up with silk flowers on top. Went there on Monday was told the owner would call me. Today is Wednesday, still no phone call.
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