13800 San Pedro Ave, San Antonio, TX | Directions 7823229.567364 -98.480656
9:00 - 5:30 M-F
9:00 - 4:00 SAT
Neighborhoods: Northeast San Antonio
The crew was awesome! They were efficient, polite, thorough, and hard working individuals. I would recommend you any day!
Our kids are so happy! They just love the waterfall. The job was done in a timely manner and everyone was very nice!
I am writing this review to show my complete satisfaction with my Gary's Pool and Patio swimming pool and hot tub that were installed in May of this year. It was quick and everything ran pretty much on time. They were always very informative and kept me abreast of any changes. They taught me how to use all the equipment and were helpful when I called with a million questions. They are still helpful with my questions even months later. We love our pool and hot tub. We would recommend them highly to anyone.
We purchased a pool and hot tub this spring from Gary's Pool and Patio. We have been very pleased. The installation was done as promised and the crew obviously knew very well what they were doing and offered great advice in how to maintain our pool and spa. The maintainence has been very easy. We buy our supplies from the store and the staff knows their bsuiness. They offer free water-testing and this has been helpful to manage my chemical levels of the pool and spa. They are easy to talk to if we have any questions. We have recommended them to many of our friends and neighbors. We could not have asked for a better pool and spa company.
Great Experience from the start. Sales team is professional, friendly, and knows what they are talking about. Installation went great and I had my pool ready to swim in about 6 weeks. I would recommend this company over any other fiberglass company because of their product and experience in the pool industry. Since I have had my pool installed I have also made a maintainence call and they we prompt and effiecient handling all my questions. Very Happy customer!
Ripped off for $38,000. Sinking Pool! – Paid 32,000 for a fiberglass pool to be installed by Garys pool and Patio. Crew excavated deep end on the wrong end. They did not follow Viking Pools guidelines for installation and backfilled hole with sand instead of rock material. Pool sank after one month of installation. I called Gary Zars 5x with no response and hired an engineer to do a report on what was done. Paid 2500 for the report stating that the installation was done improperly. Gary scheduled an appointment to come look at pool after we got a lawyer to send him a letter. Was a no show and claimed he had a heart attack. Showed up second time and admitted there was a problem. But after a month no solution, no communication. Viking pools and the Engineer state pool must be pulled and excavated properly. Flagstone has popped up from edges and this is a danger to my kids. All I wanted was a pool for my 4 kids to enjoy and have memories of. Instead I got ripped off and it has been since last summer and no one will help us. Do not use this company. Gary only cares about his money. He even had the nerve to say we owe him 1000 dollars for a sand filter that he forgot to add to the price. Why does he think I would give him another dime with the crappy pool I am left with after paying 38,000. SICK SICK MAN!!!
Disappointed and upset – We had problems since the first day. They took 4 months to built our pool.
When they finally finished we found out that the chlorine pump was not working. They fixed after a few days. Then the water pump stops working without a reason. It broke after only 2 weeks...we are so disappointed...
We thought we were in good hands,,,
Nightmare experience!!! – Whatever you do don't get involved with this company or any of it's sub contractors!
Worse Pool Company to do Business with – If you want a good end result with a pool and patio, stay away from Gary's pool and aptio. They will ask you to pay the full amount before the work is complete and at that point you will rarely hear from them. Let me correct that statement, YOU WILL NEVER HEAR FROM THEM. Read the contract carefully and if needed hire a lawyer. The contract itself contradicts itself. So if you have a choice, go to another pool company. Military stay away from them. You will get screwed!!!!
Very Pleased – I have been very pleased with Gary's Pool and Patio. Everything from installation to maintenance and handling problems has been handled in an exceptional fashion. First of all, the installation was completed as promised and it was obvious that the crew knew what it was doing. Second, after they were done with the pool and spa, a few minor problems came up but they were able to take care of them right away, and the problems never came up again. Thank you GPP!!!!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Gary's Pool & Patio Store on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.