ENJOYABLE EXPERIENCE. We picked this restaurant after researching the reviews on-line and we are very happy we did. The place is elegant and clean. The service is excellent. I had the Chicken with black bean sauce and my husband had the General Tao’s Chicken with Egg Roll and Won Ton soup. They are all delicious. They use the finest and fresh ingredients such as all white meat chicken. They came out nice and hot and flavorful. The price is very reasonable. I am a Chinese from Houston. This restaurant definitely meet my high standard. It is pretty packed on a Thursday night which says a lot. I highly recommend it.
So delicious!. I've been going to Royal for the past 5 years and have never been disappointed. Recently, now that I have my own vehicle, I try and come to Royal Inn at least once weekly in order to get their lunch specials. :] I usually order the lemon chicken, and it's always fresh and the chicken-crust is crunchy and it's GREAT!! They also have the best eggrolls ever created. Their fried rice is amazing too. I love the service, and also talking with Rex (the man who works there), he is so funny and friendly. I look forward to going again!!!
My Favorite. One of my favorite cuisines and very reasonable. Never had a bad meal and always pleasant service. I like it when the owner takes the time to talk with his customers, which Rex does often.
Great Food, Management and Staff. This is my favorite Chinese restaurant in Texas. This is one of our places to stop on Sunday after church. I've always received good service and food and if I ever have an issue they are quick to remedy. Every guest I have taken has been very satisfied. In fact, after writing this I think I will pay them a visit tonight!
authentic. I am a native of Taiwan. I have been living in San Antonio for 13 years. Authentic chinese food is hard to find in SA. Royal Inn surprised me with their food, but you must order off the menu (in Chinese! Just kidding, the owner is fluent in English). He likes to be called "Ah-Shu" or "uncle" in chinese. He will fix you up a feast if you give him a couple of day to buy the supplies. Make a reservation and tell them you want to speak with "ah-shu" (uncle) and that you don't want the Americanized Chinese food. You want the authentic chinese food. The steamed fish was awesome. The special beef was great. The squid was out of this world. The curry chicken was delicious. The pea shoots/greens stirfry was earthy and tasty. ..you won't be disappointed. If you are a Sweet and Sour, fried rice - kinda eater..., then don't bother.....go to your nearest Panda Express, you will be happier. (BTW, bring at least 6-7 friends because it is a 8-10 course feast usually). Bon Appetite to the Foodies.....
One of the Best in San Antonio for Chinese Food.. Considering that my wife is Asian, and critical of quality. We can honestly say that we have never been disappointed with the Royal Inn. It is one of the best 'sit-down-no-buffet' Asian restruants that we have found. We have found the staff to be very friendly, and very courtous. We especially like their 'combination low-mein', and their Singapore fried noodles are great! All of their soups are great, especially the 'hot & Sour soup'. We consider it to be our first choice for Asian (Chinese) food. Also, if you wish to see how popular a Chinese resturant is...look around. You will find many Asians eating at Royal Inn...which should tell you something about the food.
HORRIBLE CUSTOMER SERVICE!!!. DO NOT ORDER DELIVERY! I am INFURIATED with the way they handled my situation! I ordered and waited for an hour to receive my food and when I called to inquire about it I got the WORST CUSTOMER SERVICE! An Employee by the name of MAY even hung up on me! I told them that I would not pay $25 when I was quoted a 15-20 min wait and they told me that they would not deal with me to call their manager the next day. They told me that they were backed up on deliveries and when the poor driver finally did show up(he was oblivious to everything going on)i was told that there were hardly any deliveries! So not only are they RUDE they LIE! How's that for customer service?
Consistently good. Food is consistently good, prices are reasonable, and the service is prompt. The decor is basic, but clean, and the dining room has sufficient capacity to usually eliminate waiting for a table. Chicken is chicken is chicken, right? Not so at Royal Inn. Lemon Chicken features a flattened breast, pan sauteed and presented cut into diagonal slices. General and Sesame feature pounded, flash fried chicken breast strips that arrive in large, tender curls. Sweet/Sour is the standard inch-square chunks of white meat, covered with a thick batter and fried. We stay away from the non-fried chicken entrees such as moo goo gai pan and chicken with garlic sauce because the texture of the chicken can border on velvety but more often than not hints of being undercooked. We've left too many uneaten entrees to give them another try. The shrimp and beef dishes really shine. Shrimp with green beans, with 8 or 9 plump, tender shrimp and a mound of fresh, crisp/tender green beans and a mildly spicy brown sauce, is what we order most often. Try Kung Pao Shrimp, with lots of crunch from peanuts and celery, or Mongolian Beef, with its caramelized scallions. Most lunch entrees are priced between $6 and $7 and include choice of soup (forego the basic egg drop or hot and sour in favor of the unusual chicken corn), appetizer (crispy but basic egg roll or skimpily filled rangoons), and rice (fried or steamed). Beverages are NOT included. The big drawback to this consistently good experience is the checkout. The line backs up regularly, but not necessarily due to volume of business. The problems are slow credit card processing speed and cashier, who is also in charge of taking phone orders, sometimes interrupting the flow of checkout for several minutes at a time. This could be easily resolved, but in the 8 years we've been otherwise enjoying lunch at Royal Inn, management hasn't figured out any improvement for the busy hour between noon and 1 pm. In any case, we'll keep returning!
WAIT STAFF is EXCELLENT, FOOD is better than average, BUT the front desk register girl is RUDE. This is definitely a great place to go have a hot lunch, especially in a time crunch. The wait staff are great, except for a few female asian waitresses who can be blunt and rude. The food is better than your average chinese food, so no issues. But over the phone and in person, that front desk register lady is lazy, unsmiling, smart-alecky with no customer service skills whatsoever. She dampens the good experiences people have in this restaurant and is the main reason for all these perceived inadequacies. In fact, I just called to order some pan-fried noodles today, where they were charging $10 for an alacarte order. So I jestingly asked "so why is it so expensive" to which the lady answered "it is difficult to make pan-fried noodles, you know." I wanted to suppress my laughter as I also cook asian food and it does not take too much energy to make pan fried noodles. So there, call it as you may. Good luck!
Always over charge you!!!. I always order from them cause a lot of restaurants don't deliver It says on there menu that the lunch specials are $5.00 and I always buy two I always get charged $11.89 when its suppose to be $10.89 for two $5.00 meals I thought they were charging $1 extra for delivery so I never said nothing but when i went in person they did it again and i told them that, that's what they charged me for delivery so why now when there $5.00 each and they told me rudely that they don't charge for delivery and that i didn't know how to add my taxes OMG can you believe that anyways I never order from there again and they were my twice a week delivery restaurant for almost 2 years. RUDE RUDE RUDE RUDE!!!!! Anyways i was getting annoyed everytime i called and asked for delivery they would say "Cash only is Ok" Screw your cash only!!!!!!!
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