After having a very good mechanic
friend move away, we entered one of our greatest fears. Finding a Mechanic we could trust. I made various phone calls, read numerous reviews and spoke to other friends and could not decide on a mechanic.
We'll unfortunately, THAT day arrived. After deciding to buy The Ultimate Driving Machine (BMW) for its great track record, I think we finally hit the expiration date. Right after the extended warranty expired, our vehicle broke down. Fortunately, we were a block away from Performance Auto when it happen. We now had a dilemma...we were at the mercy of a mechanic, with little options.
Fast forward a week, after multiple repairs, the car was as good as new. Throughout the whole process, Carl & Kye kept us informed, at ease and offered multiple options in our repairs. Though our final price was high, it was a result of the parts and work that was done. Carl's prices were fair and competitive. NO WAY did we feel CHEATED.
2 months later, once again about 3 blocks away, our car started acting up. The electrical system started flashing, suddenly we smelled "burnt, rotten eggs" (BLECH!) and smoke started filling the passenger compartment. By some chance, the car once again crawled to Performance Automotive. With a Fire Extinguisher in hand, Mike and Carl braved what awaited them. They opened the trunk and found that our battery had "exploded". Steam, smoke and battery acid everywhere. Mike immediately disconnected the battery.
Here we were in dire straights again. 3 days before payday, a mortgage just paid and our daughter's birthday party in 4 days. We didn't need this. We braced for the worse. Once again, Carl and Mike kept us well informed, offered several options and quoted a fair price. Luckily, the damage was minimal.
I STRONGLY recommend Performance Auto! Carl is our new GO TO GUY! I will be bringing The Ultimate Driving Machine ($$ Pit) back for regular maintenance as well as my VERY reliable Nissan Titan.
TL;DR: Great service, fair prices and GREAT GUYS!!
Best garage in San Antinio area.
I am a loyal customer of Performance Auto and Trans. I just moved to the SA area from CT. I bought myself a used vehicle from a used car lot. As you know with buying used cars. Problems always seem to arise after a couple months. Well my engine light came on and I wanted to bring it somewhere promptly to make sure I didn't cause any more damage to whatever was wrong. I have a Honda Prelude Vtec Dohc and it is my baby. My car is more to me than just an object of transportation. I am an enthusiast. So needless to say I didn't want to bring it anywhere.
When I brought it, they did the work fast and were very curtious. Unfortunatly the engine light came back on a couple of days later. I brought it back actually kind of upset because I just layed $500 out to fix the problem and it still existed. When I brought it back they put it back on the computer diagnostic machine free of charge. And as you know one small problem is usually caused by another larger problem. So when you fix one thing you are able to go back and find what was causing the original problem. And that was my case.
I thought I was getting ripped off before I had brought it back. But I did bring it and they took the time to explain what was going on with the vehicle. And the next step in fixing my mechanical problem. They showed me the bad parts and explained what their function was. So I was able to understand more about the vehicle, the parts, and the problem. I left there feeling so much better than when I got there, because I understood the problem and was that much more comfortable in Performance Auto and Trans. doing my work. So this is why I give them 5 stars, because I don't know much about vehicles and they took the time to make sure I understood. There is no greater satisfaction knowing your vehicle is in good hands and you can trust the people to do the job good and at a fair price.
PS. Let me also add their rates for work were soooo much better than what the dealership or pep boys tried to offer. So I have found it is better to do buisness with med. sized family owed buisness. Because they give you the customer satisfaction you deserve.
I wanted to thank you and your staff for my recent sericve experience.
I brought my Volvo S70 in about a month ago to have the struts and air conditioner repaired. The cost was $2,600.00. When I received the car back I noticed the car was jerking when I accelerated. I brought it back in but your guys could not figure out what the problem was. You agreed there was a problem but just couldn't figure out what it was. I brought the car back four times. You retraced all the steps to make sure it wasn't something you all had done or left loose. Finally, you traced the problem to a dealer recall part that needed to be repaired.
Here's why I come to you guy's instead of the dealer. I took the car to the dealer about the recall. I had a letter that they mailed me several years back about the issue. They first told me the warranty was expired. Then they told me you all broke something so they wouldn't fix it. Long story short, after much wrangling with their corporate office they agreed to fix the prolblem at no charge since it was a recall and they had been involved in a class action suit. I had to force the issue for them to do the right thing.
That brings me to why I write this letter. I have been a loyal customer for two years and your work has always been good. The one time I thought maybe something was done incorrectly you were patient and kept trying to figure out the problem. You stood by your work, but you also made sure to HELP me.
So, thank you very much for going the extra mile. It's a rare thing these days and I appreciate you all.
aka: The Red Volvo
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