Rob Cary Pet Resort
San Antonio, TX 78247-2604
Phone: (210) 494-7787
- Hours:
- Mon-Fri 7am-8pm, Sat 8am-4pm, Sun 1pm-6pm
User Reviews for Rob Cary Pet Resort
07/10/2008 Posted by twoifbynight
I wish I would have read all of the horrible reviews prior to me sending my pet in there for boarding. I had my pet there for three days. When I went to pick up my pet, he was shaking, wet and looked like he was beaten half way to hell and back. I am usually a very passive person who never gets into any type of fight, but I was furious. I asked why the dog was wet and shaking. The EXACT reply, 'I dunno. Why is your pet shaking and wet. It wasn;t me. Go ask someone else.' I give you all my word that I am not lying or exaggerating. The help is the worst I have ever seen. The person who claims their dog ate something toxic there, I whole heartedly believe. The person who said they brought out the wrong dog, I believe them. The management is terrible. I went to take my dog to the vet after this experience and was told the dog was severly dehydrated. The vet told me it appears that my pet had not had any fluids for about THREE DAYS. If I was a lesser person, i would give in to my anger and pummel the hell out of the manager. Please folks.....please reconsider taking your pet here. The staff is TERRIBLE. I would never set out to hurt another persons' reputation or hurt the potential of a paycheck to anyone, but this has to be told. I am going to the attorney general and appropriate agencies after I write this. I will never take my pet there ever again. Again, the staff is TERRIBLE and they ABUSE ANIMALS. No joke. No exaggeration. I feel very sorry I even had to write this.
Pros: They aren;t terrorists
Cons: They have been caught abusing animals repeatedly
04/29/2008 Posted by RobCaryBites
We used to take our dogs there, but after the problems we had, we'll never go back (many vets in San Antonio do NOT recommend this place). First, on one occasion, the BROUGHT US THE WRONG DOG. Granted, they were the same breed (cavalier king charles spaniel), but at the least this dump should have known whose dog was whose. Second, on the next occasion, our dog was VIOLENTLY ill when we picked her up (having never had a health problem in her two years of existence). After taking her to the vet (who ran bloodwork), we were advised that she had consumed some sort of toxic chemical substance(her liver was functioning abnormally). After calling Rob Cary Pet Torture to ask what possibly could have the dog been exposed to, we were rebuffed (the vet stated unequivically that the toxic substance was recently consumed in the past few days, and since we had not had the dog home yet, the only place it could have happened was Rob Cary Pet Torture). We were outraged, and called four times to speak to someone. When someone finally called back, they advised us that the toxic substance consumption likely happened somewhere else (where? in the dog crate on the way out??). We requested they pay our expensive vet bill, which they refused. Fortunately, our dog made a full recovery. No thanks Rob Cary. NEVER TAKE YOUR DOGS HERE.
Pros: they pay taxes in the community, which supports some other worthwhile business
Cons: they allow your animals to consume toxic substances, then blame the customer
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