11/01/09

awsome bike shop

by mmlandj

i found out about cyclogic via google i was lookin @ a khs didn't no much about bikes so i call and spoke to allan and i was treated w/ such warmness and allen taught me bike 101 so i went in and onec again patience and curtiousness of staff no pressure to purchase he had fit me to a bike that i neededfor what i wanted to do i am very please w/staff of cyclelogic and / my Mirin hybrid it is fast/light i will recommed cyclelogic to others.

• Pros: knowledge/professionlism of staff
• Cons: expand

10/22/09

Quality Service

by bud463

I am new to the S.A. area. I didn't know any of the bike dealers in town. I took a chance on Cycle Logic which I found in the phone book.

I bought a good quality mountain bike from the advice of Allen, the co-owner of Cycle Logic. Was impressed by his knowledge and expertise.

I was so impressed with the performance and durability of the bike I purchased. Unfortunitely my bike was stolen a week after I bought it. Allen called me a few days later to tell me someone had found my bike. Allen was notified through the SN on the bike. Allen then called me to tell me that the bike was found, but destroyed. I did pick up the bike from the Kerrville PD.

Allen was very helpful with his suggestions to recoop some of the cost of my bike through my credit card protection coverage. I would have not known or thought about this without Allens help. Allen even went a step beyond as a salesman and a friend to help get another bike of that quality. I told him I could not afford to purchase another bike at the cost I paid. Allen got on the phone and called other companys to find another bike and talked to the companys owner about what happened to my previous bike. Allen did a great job in finding me a another bike and getting me a great discount on my new bike.

I highly recommend Allen at Cycle Logic, not because of his knowledge and expertise on mountain bikes, but he will go above and beyond to help you. Thank You Allen.

Alex

• Pros: You get for what you ask for!!!

07/21/09

First and Last Place to Shop for Bikes!

by Qimomar4

I was in the market to buy a new bicycle in order to shorten my commuting time, and I was convinced that I would not go to a bicycle shop to purchase one. My issue was that I was not sure what kind of a bike I would need to get. I went to the Cycle Logic shop because it was in front of my neighborhood, and I am really happy that I did.

My first visit, I spoke with Allan, an experienced bike rider and mechanic who has been in the biking business for over 17 years. He was excited to have me in his shop and answered all of my questions; he even told me about which bikes I should be looking into and introduced me to the biking community lingo. I checked out his selection, which is varied, and also listened to the deals that they had going on at the shop. You will not be able to find deals as great as you will in Cycle Logic.

After my initial visit, I did my own research and tried to find cheap bikes on Craig's List and at the department stores. For my riding needs, those bikes would not last me very long because I am a heavier person, and I want to ride on the trails in Texas. I also went to two other bike shops, but I was not helped or paid much attention to. Then, I looked into the bikes that they sold in Cycle Logic and researched the bike that would fit me and my needs the best. I found some good prices on them and then went to see Allan to talk to him about it. They had the bike I was looking for, but it was not assembled. Allan went to his warehouse, picked it up, and assembled it the next day. I came back to the shop to test it out, but it was too large for me, so I went for a bike that was more expensive but fit me rather well. Allan will not sell you a bike that will not fit you; he cares about his customers' safety.

After purchasing the bike, he gave me discounts on my helmet, gloves, and lock. They run a really great business that is truly centered on the customer, and I could not be happier with the service and dedication that Allan and his mother-in-law exhibit daily to every single one of their customers. You walk in the store, and automatically you are a friend.

I highly recommend this establishment to anyone that is in the market to buy any type of bike. Like I said before, it is the first and last place you will go to in order to buy a quality bike and get a great warranty and service plan!

• Pros: Excellent customer service, years of experience
• Cons: None