6909 N Loop 1604 E Ste 1193, San Antonio, TX | Directions 7824729.597689 -98.350765
Mon. - Sat. 10am - 9pm;Sun. 12am - 6pm
DO NOT GIVE THEM YOUR BUSINESS!! – DO NOT GIVE THIS STOR YOUR BUSINESS! My husband purchased a white gold crucifix with a chain for about $260.00 for me for my birthday from this establishment. The chain wasn’t long enough, so I took it back to exchange it for a longer one. The owner fitted me for a couple and we settled on one. He then told me that I owed him a $40.00 difference. I told him that I just wanted to exchange the chain, not pay more. He kept telling me that the necklace he chose was sturdier and weighed more. He even weighed both necklaces to show me. But, I asked him to find a chain of the same quality as the previous so that I would not have to pay a difference. Not an unreasonable request I thought. I watched him look for 15 minutes. At that point I was becoming impatient and found it hard to believe that he didn’t have the same chain but longer. (There was a very large selection). At that point, I just gave in and told him I would pay the difference. Six hours later, I was with some friends and was excited to show them my gift. When I went to pull the necklace from my shirt, it broke in half. Not from the clasp, but from the actual chain itself. In calling Rolling Oaks Mall, it was believed that the description of the salesperson was actually the owner. I am awaiting a response from the mall to have this resolved. This piece of jewelry is very important to me. As a born again Christian, this was my first crucifix and it was a gift from my husband. I feel that I was taken advantage of and that I was sold cheap merchandise. This establishment states that they don’t give refunds…exchanges only. But, I feel that they are not deserving of my business. I eager to see if I get my money back.
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