Warning if You Plan to Board Here.
I reseached boarding for 3 wks. for my 12 yr. old Miniature Boston Terrier. I used Pavlov's and paid for a bath. My daugher picked him up on a Sat., said he smelled like poop, so gave him a bath. I called them, they said he must have stepped in poop. So, I use them again for 4 days. Picked him up, they actually brought him to me and said "he smells like poop, he must have stepped in it". I immediately made them wash his feet and told them about the above. I get him home, my whole car stinks. I wiped him down with a damp cloth, found dried, crusty poop in his coat, wiped him down with a pet wipe, my whole house is stinking by now. After an 8 hour car ride home, I had to give him a bath. I only have baby shampoo for him. He still stinks! WTH???? They did not feed properly, as I took 4 days of dry food and two cans of wet food to mix in (1/2 can daily). I returned home with a whole can of wet food. The place stunk like an old building, that smokey, moldy smell. A staff member had to clean up some piddle from another pet and acted all "ewwwww" about it. Their billing also needs to be checked before paying. I am never using them again, and I am calling to complain. Proof you get what you pay for!
UPDATE: The staff contacted me on behalf of the owners, who were very concerned about my dog's boarding. They were apologetic and offered me a free nail trim for him. I am going to take them up on it, and I want to make the statement that not all pet owners are as anal as I am when it comes to their pet. I appreciate the contact from the staff on behalf of the owners, and will request those that are reading my rating try boarding there for yourself as my experience may not be a regular occurence. Thank you, Mrs. Pavlov, for your concern and correction of my experience for all boarding animals.
I totally trust them!.
I always have a good experience when bringing my dog here! The people are always so nice and anytime I have ANY questions, they don't mind answering... Even if i call every 30 minutes. They are very caring and seem to really love what they do!
I would highly recommend bringing your animals here and trusting them fully!
With Regards to KU1121, from PDCH.
I'm sorry that Ms.U feels that way. I'm glad to hear that Athena is well and happy now, She was such a good patient. If I could repeat the whole case over again, I wouldn't change a thing. If it were my own dog that presented with the same history and physical exam findings, I would do the same diagnostic tests and treatments.
I've been in practice for over 20 years. Pavlov's Dog and Cat Hospital was established in 1993. The hospital staff sees thousands of cases each year. 99% of the time, the clients are happy and satisfied with our service.
Response to KU1121 about your Great Dane Puppy.
According to our medical records, on December 13, 2011, you stated when you brought in your five month old Great Dane puppy, A-, that ?She had been having diarrhea, drinking a lot of water and not really eating since Saturday, December 7, 2011?. It was undetermined why you waited six days to seek medical attention for your puppy.
There were a number of risk factors that needed to be addressed immediately.
Our standard procedure at PD&CH is to advise our clients at every step of medical treatment, exactly what is being done to the pet, and what the cost will be.
At that time, we get permission from the client to perform that test/procedure, step by step. In your case, as you sat in the exam room, we got your permission for every procedure.
First, was a through medical examination. You were told the cost would be $30.00. Then, A- was given a fecal exam, because she had diarrhea. You were advised of the cost of $ 7.00, and you gave your approval prior to us administering it. The fecal turned out neg. We needed to continue looking for the problem. Veterinary medicine is done by scientific deductions, not guessing.
The next procedure given to the puppy was a Parvo test. Pure breed/ Great Dane puppies are particularly at risk of Parvo, due to a possibility of a weakened immune system from over breeding. Diarrhea and lack of appetite are two common signs of Parvo. A-had two Parvo boosters, but due to the weakened immune system in many pure breed dogs, there was a chance that it could have been Parvo, regardless. The cost for the Parvo test was $35.00. You gave us your permission at that time, to do the test.
According to Dr. Peters, at this point of the examination, she would typically not administer any more tests, but then, prescribe medicine. But the problem was, that the puppy was not eating ( according to you- for six days) so in her professional opinion, she thought that a comprehensive blood work was necessary and in the best interest of the puppy. Time was of the essence for the well being of A- With your approval, Dr. Peters ran comprehensive blood work. The cost was $84.00. Based on the results of the tests which showed that your puppy had elevated liver enzymes, Dr. Peters stated to you that it could POSSIBLY LEAD to hepatitis. She did not diagnose A-with hepatitis of the liver, as you falsely stated on Citysearch, and your report to the BBB.
Dr. Peters made the recommendations for A-
You stated, due to f you declined the injections.
Dr. Peters recommended that A- at least, needed the Metronidazole for $14.00 and Endosorb for $17.48, for diarrhea, and NF food. And, you agreed to these costs. At that point, between the diarrhea and not eating, your puppy stillcould have been in grave danger. It was taking a risk to skim off the recommended treatment from Dr. Peters. Obviously, the prescribed NF food, Metronidazole and Endosorb, cured your puppy. A week later when you had her checked up, of course she was well, thanks be to Go
Compassion For Your Pet at All Times.
When we first moved to San Antonio 14 years ago, we took our Weimaraner, Journey, to meet Dr. Pavlov and immediately felt confident in him and his clinic. I was fortunate enough to work for and with Dr. and Mrs. Pavlov for years and the integrity they exhibited and inspired in all of their employees is the foundation they have kept alive in their clinic. When my pet passed away recently, Mrs. Pavlov sent me the attached card. Compassion is instilled in all employees at Pavlov's Dog & Cat Hospital and all employees are trained by qualified personnel and participate in workshops furthering their education of animal care.
A Dog's Last Will and Testament: Anonymous
When humans die they prepare a will in order to leave their home and everything they own to all those they love.
If I were able to write I would also make out such a will.
To a poor, lonely, full of longing stray I would leave my happy home, my food bowl, my cozy bed, my soft pillow, my toys and the beloved lap.
The gently stroking hand, the loving voice, the place I had in someone's heart and the love which, at the end, will help me towards a peaceful, painless end while being held in loving arms.
And when I die, then please don't say:
"Never again will I have a dog, the loss is much too painful."
Find yourself a lonely, unloved dog and give it my place in your heart.
That is my bequest. The love I leave behind is all that I have to give.
These people are ridiculous!
I have a full blooded Great Dane puppy who is incredibly healthy but got a bit of a stomach ache a few weeks ago which concerned us. So we took her to Pavlos'. They proceeded to run $215.00 worth of tests on our 5 month old puppy and then tried to tell us that she had hepatits of the liver!! They also tried to put her on 5 different medications and I was able to get them to limit it down to 2 with a bit of persistance.
About a week later (because I had so much doubt on this diagnosis) I took her to a vet I value dearly in my hometown and found out she is not sick at all!! No hepatitis, no problems what so ever! Do not waste your money on these people they will squeeze every drop they can out of you! Do not be fooled by their lab coats and professional demeanor.
Dr and Mrs Pavlov Thank You!.
I want to say I am sorry for the loss of everyone's pet. However I was one of Dr P's first employee in 1993. Heck I was only a Junior in high school and watch them remodel the place with their nephew. I will never forget what they did for me to train me from kennel, to vet tech, and last, a receptionist. Mrs Pavlov is one of the most easy going people to get along with all you have to do is ask. Dr P well he can be a little rough around the edges but he is the most dedicated doctors around. I wish I lived closer to go back. I was also with him for 3 years until I had my daughter.
Remember this everyone has a bad day however give it a chance and if it works out great but they are there for your pets that are also a part of your family.
Dr P and Mrs Pavlov I don't think I ever got a chance to say thank you for all you taught me and for my pets. I hope your business continues to grow and do well.
Great to hear from you E!
Come by and see us sometime when you are in the neighborhood.
Lots of love!!!
Won't go back!. I took my 12 yr old Lover-Boy dog in for pain control as he had bone cancer; he was in the last days of his life. I asked for comfort care, pain control. The very old vet who should have retired years ago, just jabbed him w/ a rabies shot which he did not need. Then, of course, I was charged for an unnecessary vaccination. I explained that all I wanted was pain control med for my boy, but he was more concerned about the rabies shot...on a dog who did not leave the house. I have not been back. They said they would have Dr Pavlov call me; I never heard from him. Just five short days later, I had to take him to the Pet ER for euthanasia. I told the vet there about the rabies shot and he agreed with me: that is was totally unnecessary. I still miss my boy everyday & have since found a more compassionate vet hospital. I had been going to Pavlov's for years with multiple pets....yet, I only saw Dr P once. And yes, the female vet there cannot make up her mind about a treatment plan for care. I would NOT take my animals to Pavlov's.
Dr Pavlov is a caring smart Vet!. I have been with Dr Pavlov since 1993 and I never had a problem with him whatsoever. He has always shown professionalism and compassion for my pets. He has an open door policy and by that I mean if they take my dog to the back of the office and I want to see them they will escort me back there to see them. or if my pet is skiddish about going into a kennel they will escort me to let me take them in the back and get them situated. The only two separate times I had an issue were with his other female vets. I cannot go into detail because it is such a long story but suffice it to say Dr Pavlov got rid one of the women and repremanded the other. ON both ocassions, I made an appointment to discuss these matters with him and we met and he assured me that he would take care of the situation and he did!!! I think that Dr Pavlov knows that he has many lifelong clients that are and will be supportive and appreciative of his work with their pets and he respects that! In my records for all of my pets HE is the ONLY vet who is allowed to service them. I have taken my pets to other places to check them out because i moved to a different side of town and Dr P. office was now very far away but I can assure you from what I have seen that Dr Pavlov has a wonderful facility and cares about the animals and people who come into his business! I make the long drive because I feel comfortable there and know my pets will be treated well. Thank you Dr Pavlov for caring for my pets for the past 18 years. I know I can leave them in your care knowing they will be treated with gentleness and kindness.
My Dogs' Favorite Vet.
Our dogs adore Dr. Pavlov and are always excited to see him. They have received care from him for many years, and for our dogs, he is like the Dog Whisperer. We love taking our dogs to him and are always pleased with his service and expertise.
Scott and Diana
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