09/27/09

DON'T BUY FROM THESE THIEVES

by thetruth4u

MADE A PURCHASE AND WHEN I WENT TO RETURN ONE OF THE ITEMS I WAS TOLD ABOUT THE NON RETURN POLICY AND THAT IT IS ON THE BOTTOM OF RECIEPT THAT YOU RECEIVE AFTER THE PURCHASE. THERE ARE NO SIGNS REGARDING A NO RETURN POLICY AND THEY DON'T TELL YOU THIS VERBALLY UNLESS YOU TRY AND RETURN AN ITEM.

SELL THE ITEMS AND NEVER TAKE A RETURN BACK IS A BAD POLICY. BILLY BOBS SHOULD GO OUT OF BUSINESS. I WILL NEVER PURCHASE FROM AGAIN AND PLAN ON TELLING EVERYONE I KNOW ABOUT THIS POLICY.

• Pros: NONE
• Cons: MERCHANT DOESN'T DISCLOSE NON RETURN POLICY UNTIL AFTER

10/26/08

WORST PLACE EVER! JUST WANTS YOUR MONEY!

by plt1

DO NOT GO THERE! KISS YOUR MONEY GOODBYE! bought a $2500 california king sized bed and had to pay for $80 delivery. only one frail elder man showed up to bring mattress & 2 box springs to 2nd story apt. husband had to help him. 2 days later i needed to exchange it becuz it hurt my back; was told i couldnt get money back but could exchange it. had to exchange 'whole' set, not just get firm mattress but in same style. compromised with manager that we wouldnt pay delivery again, since we werent satisfied w/bed and husband had basically brought the 1st delivery up himself. next day, got to store and billy bob was there. not a good situation. said we were lucky he was letting us exchange it and he was charging us again for delivery. told us it was very 'christian' of us to have helped the other delivery man, but that wasnt his problem. everytime i agreed with him, he kept raising the delivery charge. told him i was reporting him to better business organization. in the end, we had to pay for delivery again., $80 as prior, what a joke! the store is all about getting your money, NOT CARING OF CUSTOMERS! i called around to 3 major bed dealers and asked about their 'bed trial' time frame. all 3 stated 30 day trial and full refund or new bed if you dont like it. even major department store has the same poilicy. billy bob's DOES NOT offer such a policy, becuz it is about getting your money! once you throw down that $2500, like we did, it's gone and now stuck with a bed that i would have prefered to spend elsewhere. the sales guys are pretty decent, but it is what the master says, goes! they dont have any power to make deals, so dont get enticed by the 'specials'. you will regret it!

• Pros: NONE!!
• Cons: NO TRUE CUSTOMER SATISFACITON POLICY, WILL NOT GIVE YOUR MONEY BACK

02/12/08

Worst customer service EVER. Cheap price = Cheap Quality! You don't get what is advertised!!!

by JM257

On 10 Feb 2008, my wife and I went into Billy Bob's with the intent to purchase new bed sets for our family. We had just received our tax return and was ready to purchase 5 new beds. My 4 children were also with us as well. While we were looking at the "More expensive" mattresses, one of my kids had their hand on the mattress just to test the softness. They were not on the beds in any way, simply had their hand on the bed. All of a sudden a man wearing all black and sunglasses "Billy" stood up from behind a desk and yelled at the salesman named Richard and pointed towards our family. At that time, Richard came and told me to keep our kids off the beds. I then told him that my kids were not on the bed at all. Then the man that had yelled at Richard started arguing with us, which at that time, we decided to take our business elsewhere. As we walked out he told my wife that if we chose to purchase a bed, then he would have his loading guy wipe his nose on our mattress prior to loading them into our car. After my wife told me about the comment, I went back inside and asked for the manager. The same guy stood up and said "Look, if you want your damn kids to touch the mattress, buy the damn thing first!" When I started to tell him that we had intended to buy a mattress, he interrupted saying "Oh cry me a damn river with your sob a$$ story" At that point, I told him that he obviously didn't care about making any sale of any type to anyone. This type of attitude towards customers is clear throughout various reviews that are listed on the internet. This owner (Billy), obviously has never had any kids and does not know how to run a business. After we left, I went and spent $5200.00 on new mattress sets at another company that DESERVES my business. Don't take my word for it, do your own research on the Internet and read the reviews from other people. As the subject says, WORST CUSTOMER SERVICE EVER!!!!!

• Pros: There aren't any Pros with this company! Seriously!!
• Cons: ZERO customer service, dirty nasty showroom, sells beds that aren't worth the money he gets for them.