House of Guitars
San Antonio, TX 78250
Phone: (210) 682-1219
User Reviews for House of Guitars
04/30/2008 Posted by curtisleow77
Upon review of the damage, the owner's view was "we adhered the binding to the guitar as we said we would, now we just need to complete the job with additional work to repair the collateral damage." He pitched this to me as if it were standard operating procedure. This business had their amplifier technician attempt to repair the loose binding on my acoustic guitar. Not only did the botched attempt administer damage on and around the binding, collateral damage to finish occurred when solvent, glue, etc., was splattered all over the body of the guitar. The only remedy the owner would offer was to have me surrender my guitar to them again so they could repair the damage. Are you serious? After having been lied to about the repair person's credentials, and having the instrument returned to me in this condition, how can one expect me to accept this offer? I'd have to be held at gunpoint to surrender my guitar to these people, again, yet Better Business deemed the owner's offer as reasonable, since they didn't know if I was telling the truth. The Bureau recommended I take it to court. I next went to Bexar County Dispute Resolution Center, where the owner refused to participate. I then went to court, and won. My point is...be aware of this when you're in need of instrument repair. Hopefully the information I've shared can save you money, time, and heartache. I've learned that this business has damaged instruments for years and I will do what I can to have this stopped.
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