7217 Bandera Rd, San Antonio, TX | Directions 7823829.50535 -98.62764
M-F 9am-5pm, Sa 9am-1pm, Su Closed
Neighborhoods: Northside, Leon Valley
Very professional staff. Knew what they were doing and worked with me until everything was done and done well Very impressed with everything they did.
We have been customers for 20+ years. We started as property owners and have bought and sold as well. Our last house sold in 14 days at the full asking price! Turn key operation all the way. You will not find a better company to do business with! GREAT!
This review is for Ruby Zepeda. She did an amazing job as the coordinator for our property. Always professional and very polite.
I first want to thank you and Liberty for taking care of our home while it was being rented out. I also would like to pass on a couple of words for Ruby. Ruby was very professional in all my phone calls/emails with her.I was VERY impressed with how she handled each phone call and situation that came up in the last 60 days. i was also very impressed how if she was unsure of the answer to my question/concern that she would let me know that she would ask her manager.
I'd like to review one of Liberty Management people. His name is John Garcia. I like his responses for whatever owner asks. I believe this is good for any remote owner. His answer is always very clear and kind.
Great service from Cecelia!!! she is the best I'm working with many real estate agent over the past year and I truly believe that she is one of the best hard working agent.
In conversing with the owner of this company on quite a few occasions recently, I can understand why Liberty Management is so successful. His level of understanding, patience and knowledge in his field is vast. Obviously, his team reflects this.
Great service from Mark. We talked to him in the morning, and he was able to set up a time to see us that afternoon. When we arrived, he was there and waiting for us and was very pleasant throughout the entire showing.
Liberty Management has been nothing but a problem for us. When we viewed the house we were to rent it was still occupied. We went ahead with the contracts and upon receiving our keys to move, we found the property had not been serviced. There were holes in the walls, wallpaper torn off, broken ceiling fans, a moldy AC unit, dead trees in the yard, broken blinds, and a broken window. I noted each item on my walk through report. They were never addressed or fixed. The only time we got any action out of them is when we went in with pictures and letters threatening legal action to break our lease. The AC was then replaced. After that the two dead trees fell down nearly missing my small children. I again brought in pictures, and the trees were cleaned up. However, all the damage to the property hadn't been taken care of. We finally got tired of the living conditions and PAID to break our lease and paid rent for two months, while they found a new tenant. Upon receving my deposits back, I was refunded $286 out of $1900 owed to me. Their letter stated they reviewed my walk through report and these items were deemed my responsibility. $200 for a broken window, $100 for holes and nails in the walls, $400 for carpet cleaning (after I had already provided them a carpet cleaning receipt), and the list goes on and on. To add to it, they seem to have lost documentation of my $600 pet deposit. Their letter also said they would not speak to us about this matter through any of method of communication than mail. We have now retained an attorney, as I am done going back and forth with these people. Did I mention we only lived in the house for a matter of THREE months? Where their minds are on this matter is beyond me. What's the point of doing a walk through inspection report, only to end up being charged for every item you listed on it? Beware of this company, as they are very deceiving people.
We highly value the experience and professional judgement of the staff at Liberty; Sonya has gone beyond the call of duty and her work is definitely a significant contribution to the success of your company. Thank you for all the time you have spent on our behalf...
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