23711 W Ih 10, San Antonio, TX | Directions 7825729.662550 -98.630431
Monday-Friday 7:00 AM - 7:00 PM, Saturday 7:00 AM - 6:00 PM
DON'T DO IT!
Unless you are the Geico motorcycle-driving money man, try hard to find another place to take your vehicle!!! I know there are reviews for this garage saying "oh, i saved so much money here!", and yeah, perhaps when you're used to paying Mercedes dealer prices those individuals DID save some money here (this garage is located very close to the most expensive subdivision in all of San Antonio), but for regular folks who feel the Obama economy bearing down on them, this place is NOT WHERE YOU SHOULD GO! Here's my story.
My 96 Jeep Cherokee was sputtering and choking, so I did a google map search and found the nearest garage to my house since I had to sputter over to it. The problem ended up being 4 sensors and a catalytic converter that needed replaced. $1,600 later (for parts that cost around $360 if you went out and bought them yourself), I picked up the Jeep and drove it literally 5 miles down the road when it just instantly died and would not start back up. I called them and they 'graciously' offered to tow her in. Two days later I hear back from them and they want another $896 to replace the ECM. If you don't know what an ECM is, it's the computer that controls the vehicles fuel and power train. You can buy these yourself for between $150 and $250 depending on where you go. It is literally three small screws and a cable to replace it. When I asked them how three screws and a $200 part became $869, I got a long winded analogy of how buying a steak from a restaurant is always more expensive than buying one from the grocery store. Okay, I get that...but 400% MARKUP?!?!?! Granted, $89 of that price was FOR TOWING MY JEEP LITERALLY TWO MILES!!!! But still, that's crazy, crazy high. So I figured I'd just get my own "steak" from the "grocery store" and take out the three screws myself. The price to get my Jeep from the hostage takers: $209 for diagnosing a problem that mysteriously occurred FIVE MILES AFTER THEY 'FIXED' the car, and $89 FOR TOWING IT BACK TO THEIR SHOP TWO MILES!!!
As you can probably discern, I'm slightly disgusted by my whole ordeal. PTOOEY on this "boutique", over-priced, commitment-phobe garage! Yes, they are very, very afraid of commitment, and it's like pulling teeth to even get them to give you a window of time for the work they're doing, let alone having them assume any responsibility for the mysterious breakdown right after they do other repairs.
All that said, I have to concede that they DO seem to be very knowledgeable...they just insist on dry raping you in exchange. So, if you're made of money, immune to sticker shock, and are into S&M, use this garage. Otherwise, let your fingers do the walking and roll the dice somewhere else!
UPDATE: Since I was unwilling to pay the $869 to have them replace a $150 part, I bought the part my last Car-X $100 diagnosis assured me was the problem (the ECM) and put it on. The car would not start. So, I towed the Jeep to another garage. Turns out there was NOTHING WRONG WITH MY ECM. The "good" garage found the problem: one of the sensors Car-X had replaced (a cheap knock-off brand) had gone bad...AFTER FIVE MILES. The garage replaced it, and I was humming along for another 50 miles when one of the OTHER sensors Car-X replaced went bad as well!!! Again, it was a cheap knock-off brand. After replacing THAT sensor, the Jeep has been humming along quite nicely.
I used these guys for years until I moved out of the City. They are great ... totally honest and they do great work. I recommend them highly enough.
Very professional, car was done the day they said, friendly and GREAT work. My car was only 2 months old and it looks brand new. They got me a rent a car in about 2 seconds flat! I would recommend them ALL DAY LONG!
I have good experience with Car-X in Oil Change services.
Very Reliable Battery work. and also very friendly staff.
Very good services, i got some free coupons after getting their services.
Great job on my break pads – I went there to get some work done on my break pads... and they gave me a free clean up coupon...Also free wif-fi...!!
Good Stuff – Car x auto service is a great service I ever used. It provides a lot of facilities to their customers and other car services. They have a lot of good tools for repairing and other new stuff about auto. They have good tires of good friction and gurantee stuff.
Life Saver - Wallet Saver – My wife's brake light was starting to flicker when she stepped on the brakes...The other THREE shops that I stopped at said that the brake pads were fine and that all other parts including the calipers, master cylinder and hoses were all in good working order. They said that it was fine and that I shouldn't worry about it.
Only after I stopped at Car-X (referred by a friend who said they were pros) did I find that my brake booster (I never even knew there was such a thing) needed to be replaced and that it was very dangerous for my wife to be driving around with the car in that condition. They took me out to the shop, pointed out the needed repair and explained the whole procedure. I can't belive the MONKEYS at the the OTHER SHOPS missed that.
The guys up front at Car-X called around to find the part, had it delivered, repaired, and out the door in no time at all...
Thanks Raj, Raul and James! We will definately be back with our other cars and be happy to refer our friends and family.
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