Terrible Staff and Doctor is driven by $$$$$. Firstly, the staff is really rude. No customer service skills at all. As others have said he is really in a rush and although he seems nice he doesn't seem concerned about his patients health. Both my husband and I have gone there on different days and have come away with the same opinion. I'm glad that as a doctor you can make a lot of money but I think a doctor should care about his patients and be in the profession for more than just money. He should also show some business sense and hire a staff that is caring or at least go send them for customer service training.
Great experience!. I went in as a new patient and was very happy with the service. The staff was nice and Dr. Roka was extremely helpful and spent a lot of time with me. A little bit of a wait but was completely worth it. If you are are looking for a caring Dr. and a great staff? This is your place.. I would recommend
happy people rarely write reviews. He is genuinely a good man who obviously got into the medical field because he cares for people. He does his best to help and, if he needs to refer us to a specialist, because of his character, I completely trust his judgment. He has cared for my family of six for about 10 years now. I recommend him to anyone looking for a good primary. Regarding his staff, I have NEVER had a negative issue with any of them. As far as waiting, it is no better or worse than with any other medical or dental visit.
Helpful. I was seen today at Dr.Roka's office. I must say Brianna was very kind and helpful. She took the time to explain my insurance and referral to me. Doctor Roka has a good staff.Good customer.
Very disapointed, will not return. Long story short...I WILL NOT GO BACK...rude staff...even the office manager, actually especially the office manger. Front desk and nurse weren't friendly either. Very rude, LONG wait
This Office has gone DOWNHILL!! DO NOT RECOMMEND. After being a patient here for almost 2yrs i will no longer go. The staff is rude and the wait is long. I think its important to keep the same PCP for medical reasons but its not worth it. So now i will request that my medical records be sent to my new PCP and this will take FOREVER!! I needed them to fax paperwork before and they took 3x's as long as they are legally allowed. Im so fed up! As far as the post complaining about Briana, she only works there because her mom is the nurse. She is not qualified to be there and it shows. The entire staff is the same. Trust me, don't go to this office!
Most Unprofessional Treatment from Office Staff- Briana.
After reading a few reviews about Dr. Roka a year ago, I was impressed. It mentioned short wait time which we all like, kind staff and excellent doctor. Well, at least the part about the doctor was accurate.
Briana is an office staff worker who displays no kindness whatsoever. You would think that office staff would be trained to listen and empathize with patients, but apparently she missed that day.
I called to inquire about the reason for scheduling patients at the early morning times (8, 8:15, 8:30) when nurses do not show up until 9am causing those early patients to sit and wait for up to an hour or more. (This was experienced by the ones I have referred) I was speaking with one lady and was transferred to Briana. The reply I received was short of stupidity..."first off, we don't need a nurse here to schedule appointments" and "sometimes we are running behind".
My response was..."anyone can use a computer and make an appointment; I'm referring to the reason for the visit (i.e., lab work, seeing a doctor- which office staff can?t do). Explain to me why no one in the front is telling the patients the reason for the delay??
To this I heard nothing but my phone signal the call was disconnected.
Unbelievable! I did not call back. Immaturity tends to run deep and the computer is mightier than the sword.
Dr. Roka did his best to settle the problem and if it weren?t for the poor staff and wait time I would return. It is just embarrassing to refer people to a place and have all that you thought and read be proven wrong.
Advice: Dr. Roka has a wonderful bedside manner. He is kind and likable.
However, make your appointments when you have plenty of time and beware with Briana on the phone?if she hangs up on the phone, what does she do with upset patients in person????
Long wait, rude staff. I went to this office twice now in the past 3 months and each time its the same thing. I come in 15mins early for my visit and end up sitting in the waiting room for nearly an hour. Staff is rude and unprofessional. While i sit and wait i listen to every rude and childish thing they say ( i guess they think you can't hear them through the little glass window....which they slam in your face) oh yes, and listen to the radio station that hardly comes in. The the nurse brings you back....she DOES NOT care why you are there. You can tell she has other things she would rather be doing. Finally, after waiting in the exam room for 20mins the doctor walks in. Seems nice but doesn't really seem to listen. He refers me to another doctor and tells me to WAIT while they try to set up the appt. The young lady doing the referral huffs and puffs and stomps her feet like a teenager, which i think she is and rolls her eyes when i ask her a question. Such rude, rude people. I will never go back. I only went twice because i thought for sure it must have been me, feeling as i did i was probably just easily agitated, but its them. Don't go there trust me. Any doctor who sees that many patients in an hour can not be giving you the medical attention you need. His staff doesn't want to help you either.
I am a registered nurse and am also a patient of Dr. Rokas. He is an excellent doctor. I have referred all of my family and friends to him and they all think he is great. He is very compassionate and I feel confident with him treating everyone I know. No disrespect to the comment listed below, but sounds like you had a rare and very complicated experience I have never come across.
Nice Doctor. Very nice guy. Went to him as a new patient with anxiety attacks. Put me on 25mg of Zoloft. Went back about a week later with a rash and tremors...said it was viral - not thinking it was a side effect of the medicine. Bumped my Zoloft to 50mg. Was in Urgent care the next week for horrible tremors. The next day after that I was rushed to the ER - had a total of 8 seizures that day...was strapped to the bed, tube down my nose, heart rate up to 300bpm....nearly didn't wake up out of it! Spent the next couple days in ICU. The hospital said it was the Zoloft and that the doctor should have taken me off of it right away instead of uping the dosage. Well, turns out a month later I was back in the hospital with the same kind of seizures. The ER was actually wrong - not Dr. Roka. I was scared to go back to him, but now I will. One of the ER nurses also recommended him. What I have is called Psycogenic Seizures - from severe anxiety. To the other comments....I've never had any bad experiences with the staff, they're young but nice, maybe you caught them on the wrong day. You do have to wait a while for him though....but he does come in and let you know, he doesn't just leave you in the room like the others.
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