Usaa Federal Savings Bank
(210) 456-8000
10750 Mcdermott Fwy
San Antonio,
TX
78288
29.5403
-98.5726
What People Are Saying About Usaa Federal Savings Bank
User Reviews
doxie123
May 09, 2009
Until about seven-eight years ago, I had only positive experiences. My first negative experience was with a claims adjuster they outsourced my claim for a wreck on. I was the victim of a drunk driver who rearended, me at a major intersection and pushed my car into cross traffic. I was lucky, I walked away alive, but was injured. My car was totaled. After my complaint to USAA, the assigned another adjuster. I hate their automated system. It is next to impossible to get to an live person. My next negative experience was in January of this year. I was rearended again and all started fine until they transfered my to the total loss department of their Auto Insurance group. That was a nightmare. The young woman assigned to me never would follow through with providing information or returning phone calls. My other experiences have been through a professional organization with their Executive Administrative, Administrative and Associate Assistants. My understanding is that a number of the Executives have multiple Admin assistants. These ladies appear to have flextime and lots of time off, they are paid 40K+ annually, and don't really have a lot of job duties to perform for their Executives. It was explained to me that their Admins are true admins, that USAA has this policy that promotes individuals from their customer representative ranks. Anyway, I have been pulling back from involvement from the professional organization, because a number of these ladies are Board and officers on this group and appear to think that all the rest of us have time to do "thier" bidding while at work. Lot's of chain emails back and forth, most start to get very harassing if you don't respond immediately. I had asked for about 6 months to have my email for work removed from their distribution, before it finally occurred. Now I get all this nonsense at home and most are pretty inconsiderate and expect that I can forget my duties at work to do all of their last minute bidding. No one in this group seems to know how to do advance planning or preparation. The other part of this they all seem to have lots of flex time, lots of time off and expect that all companies function like USAA with this overcompensation of $$ and time off. I think USAA should reduce some of their overhead and save members money by cutting some of their admins. They all appear to have an entitlement mentality and I think that USAA is being used as sort of a welfare system for military spouses that don't want to really hon their skills and look for real jobs. I am sure I will get a lot of disagreement here. But it is my opinion. The professional and semi professional employees have actually with the couple of instances I sited been worth working with.
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stonecold1matt
April 15, 2009
I used to bank with Wells Fargo. They NEVER helped me on anything. When i wanted something (loan, credit card, etc) it was always no. Not to mention they charged me a monthly fee. USAA is the best bank in the world. Never have they failed to help me. Always courteous, helpful and eager to do more. I will never change banks again. Thank you for everything you do for us.
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Anonymous
February 23, 2009
I began banking with USAA two years ago when I got married. My husband is in the Army and had nothing but great things to say about them, and until recently I would agree. He had me added to his credit card, as well as all of his banking accounts, and before he left for Iraq a month ago, my husband called to ensure that I would have no problems accessing any account or making any changes. He was assured that there would be no problems, as I had full access to all of our accounts. However, three weeks into his deployment, our credit card number was stolen and I'm now being told that I am only an authorized user and do not have the authority to cancel the card, much less be told about questionable charges, order new cards for myself and my husband, or be told any information about the account other than current balance. I have spoken to four different representatives, none of whom can find any record of us calling to be sure I had full access, and none of whom have offered any way to resolve this issue other than having my husband take care of it, which he currently cannot. We bank with USAA because they cater to military families, and I am appalled that this is their way of dealing with this situation. I have been USAA??????s biggest fan for the past two years, telling everyone I know about their wonderful customer service, so I am very disappointed that I am being treated this way in my family??????s biggest time of need. Needless to say, I will no longer be spreading the good word about USAA, and will in fact warn every military family I know to avoid trusting their financial security to USAA representatives.
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