05/09/09
Mixed Experiences
by doxie123
Until about seven-eight years ago, I had only positive experiences. My first negative experience was with a claims adjuster they outsourced my claim for a wreck on. I was the victim of a drunk driver who rearended, me at a major intersection and pushed my car into cross traffic. I was lucky, I walked away alive, but was injured. My car was totaled. After my complaint to USAA, the assigned another adjuster. I hate their automated system. It is next to impossible to get to an live person. My next negative experience was in January of this year. I was rearended again and all started fine until they transfered my to the total loss department of their Auto Insurance group. That was a nightmare. The young woman assigned to me never would follow through with providing information or returning phone calls. My other experiences have been through a professional organization with their Executive Administrative, Administrative and Associate Assistants. My understanding is that a number of the Executives have multiple Admin assistants. These ladies appear to have flextime and lots of time off, they are paid 40K+ annually, and don't really have a lot of job duties to perform for their Executives. It was explained to me that their Admins are true admins, that USAA has this policy that promotes individuals from their customer representative ranks. Anyway, I have been pulling back from involvement from the professional organization, because a number of these ladies are Board and officers on this group and appear to think that all the rest of us have time to do "thier" bidding while at work. Lot's of chain emails back and forth, most start to get very harassing if you don't respond immediately. I had asked for about 6 months to have my email for work removed from their distribution, before it finally occurred. Now I get all this nonsense at home and most are pretty inconsiderate and expect that I can forget my duties at work to do all of their last minute bidding. No one in this group seems to know how to do advance planning or preparation. The other part of this they all seem to have lots of flex time, lots of time off and expect that all companies function like USAA with this overcompensation of $$ and time off. I think USAA should reduce some of their overhead and save members money by cutting some of their admins. They all appear to have an entitlement mentality and I think that USAA is being used as sort of a welfare system for military spouses that don't want to really hon their skills and look for real jobs.
I am sure I will get a lot of disagreement here. But it is my opinion. The professional and semi professional employees have actually with the couple of instances I sited been worth working with.
- Pros: Auto Insurance Claims, Banking, Investment
- Cons: Lower level employees (Admin Assistants, Associate Assistant
04/15/09
EXCELLENT BANK!!!
by stonecold1matt
I used to bank with Wells Fargo. They NEVER helped me on anything. When i wanted something (loan, credit card, etc) it was always no. Not to mention they charged me a monthly fee.
USAA is the best bank in the world. Never have they failed to help me. Always courteous, helpful and eager to do more. I will never change banks again. Thank you for everything you do for us.
- Pros: Always able to help
- Cons: there arent enough banks to walk into to do business
12/31/08
Security Questions from Hell
by maypace
When doing my reconciliation I found a questionable entry. When I called USAA, I was asked EIGHT security questions. I found this to be close to harassment. When I still couldn't get an answer, I asked to speak to her supervisor, and was put on hold for fifteen minutes. The bank is unresponsive to customer's complaints. They told me not to call anymore. (Just use the internet only.)
When asked who was in charge, they wouldn't give me any name.
- Pros: The investment banking area is better than the banking.
- Cons: Don't ever call them. You'll be frustrated by the unreal multiple "security" questions
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