Buyer Beware!. IMHO, ONE star is actually TOO MANY for this company! Building a home through McMillin (which was Gordon Hartman Homes when we first started the process) in San Antonio, TX has turned out to be the worse experience and biggest waste of money of our lives! What was to be our dream home has turned into the bane of our existence! The problems, from doors that won't close properly and destroy the door facings, roofs and decks that leak and cause interior wall leaks, poor plumbing, dry wall that is coming apart, concrete that is cracking, defects in home design, faulty drains, poor quality materials, little to NO supervision by the job supervisor, etc, etc, etc, are too many to list in their entirety. The people in the "new home warranty department? were beyond slow to respond, VERY hateful when they did, and with almost every problem refused to acknowledge and address it saying it was OUR fault..."normal wear and tear"! TOTALLY and COMPLETELY UNTRUE! Words can't even begin to say what a horrible, heartbreaking, frustrating, UNhappy expierence this has been! I would not recommend this company to my worse enemy! BUYER BEWARE!
Do NOT recommend.
We had a terrible experience with Gordon Hartman, now McMillin Homes in San Antonio, TX.
We bought a brand new home because we liked the floor plan and we thought it was a good value for the money. Little did we know about how many problems we would have with our new house. On top of all the problems, their ?new home warranty department? was very confrontational and rude when we called about all the problems. My husband and I ended up losing about a month and a half of working hours just waiting for them to fix everything. This spanned over the course of an entire year.
As soon as we moved in, the problems started. Here are a few of the problems we had: 1.Didn?t have hot water in one of the showers. 2.The wiring for the alarm system didn?t work, they had cut into the walls to fix this. 3.The wiring for the air conditioner was set up wrong and we had $500/month electricity bills while they figured out what the problem was. 4.The main shower was built wrong and we had a lot of leakage until they had to completely rebuild the shower ? they also had to replace the ceiling where the leakage had happened. 5.Toilets broke multiple times. 6.Our front yard was ?uneven? so they had to rip the grass out and put it back in ? it never looked the same. 7.Doors didn?t close properly and they had to fix them.
We will NEVER even look at Gordon Hartman/McMillin houses again. Buy a house at your own risk!
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