Do not use this office or these
If you look at their website they preach predictable results, but not
customer satisfaction. I've had two extractions in my life...one at
detailed dental and one elsewhere...the one conducted at detailed
dental was brutal, barbaric, and painful, the extraction done
elsewhere was smooth, sophisticated and almost pain free. All I heard
from the detailed dental dentist was how smooth things were going,
everything is going well. He said he put in bone grafting material that
a subsequent X-ray showed none existed. In my conversation with
the dentist after the X-ray all he said to me was that he couldn’t explain
what happened and that “99%” of his bone grafting was successful.
No apology, no …let’s see what we can do about the problem…just
I don’t know what happened. The bigger problem now as a result of
his work was, that I needed another procedure costing in excess of
$2000 to fix what he caused. Again, in our conversation, his response
to the need of the other procedure was that he had just checked his notes and said he had informed me of the potential need of the other procedure before he extracted my tooth…how convenient.
I corresponded on numerous occasions with the owner of Detailed Dental and requested they take care of this situation. His response was first to tell me what an accomplished individual his dentist was, gave me his credentials, even told me what a great guy and family man his dentist was….before offering me a partial refund and saying that he hoped this would help with the cost of the other procedure to fix my issue. His attempted refunded was approximately 10% of the cost of the future procedure...predictable results...sure if you want a dentist that isn’t accountable to you, but is willing to take your
Thank You Dr. Potter!!. All I can say is "Thank you Dr. Potter!!" Dr. Potter and his staff are great. I was having a terrible toothache and they were able to get me in the same day. They also offered to get all my insurance information so they could handle all the insurance details. Couldn't have been easier for me. And the treatment was virtually painless!! The doctor and his assistant were very kind and compassionate, always checking to make sure I was doing doing OK. I will be sending all my family and friends over to Detailed Dental
Appalling treatment. Do NOT go here!! The first visit I had to Detailed Dental went pretty well and the hygienist was really nice and helpful. But I was scheduled to come back and have a significant amount of work done in one appointment so I wanted to do the sedation. They sent the prescription to the wrong pharmacy so when I called the morning of the appointment they had me running all over town trying to find it. I told them I would just reschedule for another day but they insisted on my just coming in a few hours later than I was supposed to. So I took the pill, went in and was in the chair for about an hour when Dr. Potter announced that he was hungry and that's all he was going to get to that day!! He had only completed half the work he was supposed to, and I had to take off the whole day because of the sedation! It was the most unprofessional, inconsiderate thing that has ever happened to me. It has been three weeks and they still haven't called to try and schedule an appointment to finish what didn't get done because Dr. Potter had a grumbly stomach! I will never go here again, and I wouldn't recommend this place to anyone. They obviously don't care at all about what their patients have to do in order to come in. Save your money and your time and go somewhere else.
Love my new dentist! This office is GREAT!. Recently decided to change dentists - boy did I find a good one! First of all, the dental hygienist is awesome (Mohammed) and the front desk staff friendly. I saw Dr. Julio Del Rio. He is very personable and very understanding (Ima scaredy cat!) He made sure I got a prescription before I went in for a crown and some fillings that needed to be replaced. He made sure I was pain free and comfortable throughout the appointment. Their office has state of the art equipment (intraoral camera, cad design for custom made crowns in 16 minutes!) I was very impressed! My insurance coverage is good, so the pain in the wallet wasn't too bad as well. I am SO happy I found this great dentist!
Very warmhearted and friendly dentist and doing good job for you. Dr. Richard is very nice and friendly. I choose him just by change, but I found he is a excellent guy. He is helpful and doing good job. I would like to visit him and have my teeth cared by him, and also I would like to recommend this excellent dentist to my friends and other people absolutely. I have also ever visited some other dentists later on, but I found that Dr. Richard Taverna is the best one. So I came back. And I would choose him as my dentist in the future. I said he is nice, because he is very glad to help people when people have problem even sometimes it is not related to the teeth. He is always very warmhearted, very energized, very helpful, and good talking.
Honest & Friendly Dentist!. Best value dentist around... I have been with this dentist for years and will continue to have my mouth taken care of by Dr. Richard Taverna!!
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