(210) 675-2301
8222 Marbach Rd
San Antonio,
TX
78227
29.4177
-98.6512
Neighborhood: Rainbow Hills
06/29/09
Needs customer service training
by Iforgot1
The location is great but the office itself needs some cleaning and temperature is too hot to wait for long periods of time. The staff doesn't appear to have any sense of urgency. They do not greet or acknowledge people as they come in but go back and forth from station to station without even a smile or eye contact. It's like you don't exist and they have more to do than they have time for. The only friendly person was the doctor and I only saw him briefly during the exam.
- Pros: Location
- Cons: Service is slow and staff needs people skills
02/10/09
the worst! never will go there again! the so called doctor didn't treat my olcer I could have lost my vision!
by bg86
They are very careless and rude. I went there to receive contacts and when I went home I noticed that one of the contacts of out of wack and I couldn't really see through it. So I went back the next day and the staff looked at me and signed as if I were lying!!. Why would I lie I went back the next day its not like i had them for a month and was trying to get some free pairs! I just wanna be able to see! They finally checked my vision again and gave me the right prescription. Later that year I was having irritation in my right eye and it got so bad that it became very sensitive to light exposure so I inspected my eye and noticed a white dots (it was an olcer) the "doctor" told me it was nothing and sent me on my way.. it got worst! to where I couldn't even open my eye I knew something was up so I went to "Trinity Vision" off wurzbach, and the Doctor there is GREAT! even the staff are very nice and knew just from looking at my eye what it was, at the time I didn't have insurance so the doctor gave me a sample of the medication I needed and within a week it was gone. The doctor there told me if I had let it go any longer that I could have lost my vision! WILL NEVER GO TO VISION NOW EVER AGAIN! I'M STAYING WITH TRINITY VISION
- Pros: Nothing!
- Cons: Everything, unprofessional, careless and rude.
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