I recently bought a one-month membership. Of course, like all tanning salons, they constantly badgered me about upgrading and purchasing $100 bottles of lotion. I can handle the badgering and annoying salespeople, but I don't like being lied to and mislead, which is exactly what happened at Darque Tan.
When I purchased my one-month membership, I made sure to tell them I did not want automatic payments taken out. I asked detailed questions to insure I would not have any unauthorized payments taken out from my credit. I knew to ask because I work for a credit card company and I see gyms, tanning salons and other membership type establishments continue billing even after the service was canceled. I was specifically told that I was paying a ONE TIME charge for my one-month membership. After a month, I had stopped going, but I continued to be billed. When I called, the best explanation I got was that I may not have signed up for automatic payments, but they continue to bill my credit card until I cancel. Well, the last time I checked, that counts at automatic payments. The bimbos at the salon couldn't help me. They gave me a phone number to call and an email address to write, which I did. It's been a month, and I have yet to get a response. Luckily, I was able to dispute the charge with my credit card company, so I did get my money back. However, if I wouldn't have disputed the charge, I would still be out my money.
It's one thing to lie about automatic billing, but then these so called "managers" don't even respond back to me because they know they are in the wrong. Very shameful.
Tanorexics work here. They actually told me that tanning in their beds will reduce my risk of cancer?? Sure. I just found out they are being sued by the State of Texas for misleading ads! + I never really figured out the confusing memberships. The staff is so annoying
bad bookkeeping. This is a great place with lots of really good beds. It is very clean. But they can NOT do bookkeeping! To join you have to agree to automatic withdrawals from checking or credit card. It will be screwed up at least once if not twice! And you won't find a friendly person behind the counter willing to straighten it out for you. If you can deal with the accounting issues, this is a great place to tan. But buyer beware!
WORST CUSTOMER SERVICE EVER, BUT CLEAN. MY EXPERIENCE WITH THIS TANNING SALON WAS THE WORST I EVER HAD. THEY GAVE THE WORST CUSTOMER SERVICE; HOWEVER, IT WAS CLEAN.