Christie is GREAT with customer service!!!. Originally I left a dissatisfied review. However, Christie (the owner) called me on her day off to address my concerns. I was VERY impressed with her high quality customer service skills! As far as the salon's services: a friend and I went together and her stylist (Ashley) did a fantastic job. She took her time and was patient with my friend's concerns and requests. My stylist (Laura) triple booked and worked on 2 of us at once and we were both getting highlights so it was frusterating to have color on my hair for an extra long time while she put color on another customer. The color itself looked a little pink at first, but I am confident that it will fade to a very nice shade of red.
An Absolutely Wonderful Experience!. This place is absolutely fantastic. If you need your hair done, you need to book an appointment with Amber. She is sooo amazing! I have long, blonde hair and it can be a pain, but she did my cut, style and highlights in an hour and a half and it looks amazing. The price was also very reasonable. Not only is Amber an amazing stylist, she's really fun to talk to and makes it a good all around experience. The receptionist was also very friendly and I felt right at home. I moved here a year ago and have tried several different places. Needless to say, I won't be going anywhere else now :)
Wonderful !!!!!!!. I just wanted to write a note about the fantastic service and hair cut and style I have always received at Personal Touch Day Spa by Amber. She is a great hair stylist and really listens and does what you want. She has been my hair stylist for over a year now and has always gone above and beyond to make me happy!!! I am very picky when it comes to my hair. Amber does my color with excellence and I always get compliments on the color and how shiny and beautiful my hair looks. She styles it to my liking every time I go in, sometimes with curls and sometimes straight depending on what I want she takes the time to do a great job everytime. SHE IS THE BEST!!!! everyone at the Salon is very nice and professional. Amber,Schalan and Kristi have always done a great job on my Pedicures and Manicures as well! Very Happy Customer of this Day Spa and would highly recommend it to everyone if they need a day of pampering and want beautiful hair. Sincerely Denise
Found my new stylist!. I recently moved to San Antonio from Dallas and was very hesitant about changing stylists after 14 years. I tried Personal Touch for other services and finally decided to take the plunge and try them for hair. I am sooo happy I did! I wanted something a little different and let Schalan go with what she thought would look the best color wise for me. I love my new look!
Horrible Experience. I went in to have a full set of high lights and low lights. My appointment was with Amber. The color that was applied to my hair clashed with my base color and ultimately I had a grayish tone on 80% of my head with golden blonde on the other 20%. When my hair was cut into long layers, the bottom layer stuck out as golden blonde, while everything above was an ashy grey. When I called to get my color corrected Kristi, the owner, first offered to fit me in to correct the problem, but later told me that working me in was not an option. I was never given an apology and Kristi refused to refund me my money. When I went to another salon I was told that it looked like I had two to three WEEKS of new growth (meaning Amber did not put color all the way to the root) even though it had only been 3 days. I have gone to the AVEDA institute (the aveda school in San Antonio) and received better service from STUDENTS than I did at this salon. I am actually filing a report with the TX Lic. Dept. to report this salon. BEWARE!!!
Excellent quality. I really needed a good cut so i decided to visit my fiend Amber at her salon. The salon is small, but very welcoming with friendly staff. I made an appointment ahead of time and didn't have to wait at all. Amber asked what i wanted and cut my hair with professional ease and skill. I had an enjoyable experience and felt very comfortable while i was there. Though it's 4 hour+ drive for me, I would definitely come back and recommend it to anyone wanting to have a great hair experience.
i went in to get my hair trimmed and colored as i just wasn't feeling the at home color i did. amber did my hair and took the time to talk about what i wanted and she gave her professional opinion on what i was asking for. sammie was with another client but took a second to come over and offer some options as well. while i got the coloring done everyone was talking and it was very comfortable. the other lady getting her hair done was talking to me and i felt right at home at a salon i had never gotten my hair done at before.
we cut my hair shorter than i had originally planned (i say we because amber involved me in the entire process, telling me exactly what she was going to do) but i absolutely love it! the color came out fantastic and the cut is easy to style which is great because i don't like taking the time to style my hair everyday! all the girls were really sweet! i can't wait to go back!!
Worst hair cut ever.
I went in to get my hair cut today after a year of not getting my hair cut because I am so afraid of going to new places. This place got good reviews so I thought I'd try it. I will never go back again.
The girl who cut my hair was Shay. I brought two photos of the hair cut I wanted from different perspectives so that she could get a good idea of what I wanted. She spent less than 3 seconds looking at them and told me she understood. She then proceeded to hack off my hair more than 2 inches shorter than I had requested, then moved onto the bangs. I told her I wanted them to fall below my eyebrows. She cut them so short they are nearly half an inch ABOVE my eyebrows! They were so badly cut, she actually said "Oh my god, I'm so sorry I cut them too short"... then quickly told me she couldn't even finish my style because she had another appointment.
I didn't want to make a scene so I paid and left, and on the way home decided that there is no reason to pay for a service I didn't want, but when I called, Sammie treated me like I was trying to steal money from them and refused to even offer to make up for it. We finally got the owner to call us, and she too refused to refund any of the money, stating I could come back in and "get it fixed".
How could they fix my bangs? Glue them back on...
Awesome Salon. I stopped into Personal Touch on a lark about two years ago, my hair had gone well past unruly and into the mop territory, they were not able to seat me immediately, of course, but they did squeeze me in for that same day! I loved my first haircut from Sammie and have been going back almost every two weeks since. All of the staff are very welcoming and definitely go the extra mile to make you feel welcome. We have changed my style a few times, and each time Sam has attempted to teach me how to make it work when I get home ( the failure is on my part ;). I was so pleased I took my mother to get her hair treated and styled, and now have been responsible for driving her there once a month now for about a year. Her hair hasn't looked this good in decades. I always refer Personal Touch to my friends every chance I get. Lastly, I love their new location, great parking and super easy to get to, and the new shop is much brighter and more comfortable.
Great Hair. I went in and wanted something to new to add life to my dull hair. I left with beautiful highlights and a great new style. Everyone was so nice and friendly; I would go back to just to hang out. They gave me great advice on my hair and also answered my skin care questions. I will be going back to try a facial for my adult acne. I highly recommend this place. They really are personable.
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