7614 Susan Elaine St, San Antonio, TX | Directions 7824029.529266 -98.637919
Neighborhoods: French Creek
Very pleased. You folks rushed right out & gave me a hand on short notice. I was pleased with the service & the price. You'll get my business again!
Very professional heat pump repair – They came when they said they would come. Work was done in a professional and friendly manner
Most satisfied by the promptness and quickness of the service. Satisfied overall.
Wonderful air conditioning contractor – The thing that pleases me the most is the fact that Adams Air Care has employees who I trust.
Wonderful air conditioning service – Pleased that they call first. Prompt and friendly. Good explanation, very satisfied.
Awful Customer Service! – If there was an option for no stars, that's what they would have gotten!
The customer service (ladies and one man answering the phone) we horrible. Several times I called the lady put me on hold and never came back. I HAD to go with these people because it was who my home warranty contracted with. They didn't try to get me in the same day (it was an emergency...we have a small child and NO family in town). I called at 7am Monday morning. They didn't check their fax machine until noon (even though I told them to be expecting a fax from our warranty company) and by then all the slots had been taken! Then they said they would be there between 1 - 4 today. I called the office at 4 because I hadn't heard anything and miraculously the tech was on his way. However, he was 45 MILES away. He didn't arrive until 5:20. Thankfully it was a very small part and it didn't take him long to fix it...for now. The high was 107 today!
I left several messages at the office and NO ONE has returned my calls. These people are horrible. Rude, uncaring and shouldn't be in the customer service business.
Take your business elsewhere...
Review Call – So many good things to say but never enough space to type....A/C company can't get to you in time, call Adams. Very punctual and friendly personnel even the techs. I spoke with the owner...WHO EVER DOES THAT...nice guy...plan to do business for years to come....as long as they keep my A/C going lol. THANK YOU GUYS
Courtesy Call From Krystal – Got a call from office manager Krystal who told me as well about the hype online, not impressed by the rude people but did want to leave my mark. Im a 5 year plus customer and haven't been unpleased once with any expierience with Adams. The owner was a hard working man in this business and built it to what it is today. OUTSTANDING! I can't fathom the performances stated about this company that are poorly reviewed. She was right more of the long time returning customers need to share the great jobs done by their comapny. All I know is Im here for you. Recommend to use. BIG THUMBS UP
A+++++ Returning Customer – Well I guess I'm not the only person who got a courtesy call from the office, wow....I should have posted something alot earlier. BRAVO to ADAMS they haven't been around for 20 years or more providing poor service and I'm running proof of that. I love the people, love the prices and especially the work performed. CANT GET ENOUGH. I trust them for all my A/C & heating needs.
10+ Of Great Service Un-Noticed – I'm very surprised of the amount of poor reviews that are listed here! I have been a loyal customer for 10 years or more and got a courtesy call from office staff about this on going problem. NOT ENOUGH PEOPLE APPLY GOOD REVIEWS THAT ARE DESRVED. I have never seeked out another A/C company just because I beleive that no one else can do as well as this one. Wonderful office staff and reliable techs. Even great price follow. I will always keep coming back
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Adams Air Care on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.