River Road Icehouse
New Braunfels, TX 78132-3002
Phone: (830) 626-1335
User Reviews for River Road Icehouse
07/19/2007 Posted by moneyqueen
We were looking forward to a fun and exciting weekend on Lake Travis. When we arrived the lake was closed due to the heavy rain that had been in the area. We decided to make the best of a bad situation and head to the river. We called River Road to see if they knew of any cabin rentals that would accommodate 10 adults. Just our luck, they rent cabins. We thought this was a great idea and booked it over the phone. We were told that all we had to bring was pillows and that it was located on the river. We arrived there and was astonished to find what they charged $450 for... it was in the middle of a junk yard! It was a trailor/duplex. It was the most horrible room (if that is what you would call it) you have EVER seen. We would have better conditions staying on the streets. We walked in and thought that any minute Ashton Kutcher would jump out and say that we were "Punked!" The "cabin" consisted of 4 filthy mattresses on the floor that looked like they were picked up on the side of the road. There were not any linens to even try to cover up the stains, it was unsanitary. There is ABSOLUTELY no way that would pass inspection. If there were children with us, Child Protective Services would have taken them away from us due to the conditions of the "cabin." I have been to the river too many times to count and this really put a damper on things for us. It is such a great time with great people, but this place will definitely deter others from ever returning! The sad thing is that we had to fight to get the charges off our card. We were in the "cabin" for less than 5 minutes and left. The outside areas were just as bad as the inside, so there was no way we wre staying there! There are too many nice places along the river that justify $450, this place doesn't even Justify $0.45.
Pros: NOTHING
Cons: EVERYTHING
07/17/2007 Posted by paigeann25
I have been to New Braunfels probably 50 times in my life and I have never been treated with such bad service and out and out deception over the phone. I have even filed a complaint on this place! We called and reserved a "riverfront cabin" over the phone and were promised it was riverfront, sleeps 10, private bathroom and shower, nestled mountainside with unique decor and to bring our own pillows. The maintenance guy walks us up to our cabin and there nestled between trash, dirty sheets on the ground and an outhouse is an old schoolhouse trailer up on blocks. We are let into the “riverfront cabin” and to our disgust there are 5 mattresses thrown on the ground with yellow and brown stains on them and a red couch that I wouldn’t let my dog lay on. All this for $450/night!! Keep in mind at this point we have not checked in or agreed to any of the conditions that were so boldly misrepresented to begin with. After some discussion we decide we will leave, find another place to stay and try to forget this place ever exists. We notify the River Road Icehouse employees that we were given fraudulent advertising over the phone and we will not be staying. We enjoy the rest of our weekend and upon my return on Monday I receive a full charge from River Road Icehouse for $450 for a “riverfront cabin” that was never stayed in and was a complete fraud to begin with. I took numerous pictures of the conditions and wish I would have taped my conversation with the reservations manager. Be forewarned this place is a fraud, the cabins are disgusting and they will lie to you to get you there!
Pros: None
Cons: Everything
Schedule
| 05/13/2008 | Singer Songwriter Night | |
| 05/20/2008 | Singer Songwriter Night | |
| 05/27/2008 | Singer Songwriter Night | |
| 06/03/2008 | Singer Songwriter Night | |
| 06/10/2008 | Singer Songwriter Night | |
| 06/17/2008 | Singer Songwriter Night | |
| 06/24/2008 | Singer Songwriter Night | |
| 07/01/2008 | Singer Songwriter Night | |
| 07/08/2008 | Singer Songwriter Night | |
| 07/15/2008 | Singer Songwriter Night | |
