08/07/09

wasted no time

by mompanther

very helpful and kind in finding the right size shoe. No problems.

• Pros: very helpful
• Cons: none

11/15/08

Bad Service

by mark2123

We've been going to Dorothy's for a very long time and have never had a bad experience, until now. We were in the store this past Friday, my daughter needed new pointe shoes. Everyone knows that when you are getting fitted for pointe shoes you need someone with experience and someone very attentive. Well we received neither. The young lady, Laura, first of all treated us like we didn't belong in the store. She asked my daughter what size, and when she brought them out, she took off. They weren't busy, as a matter of fact we were the only ones in the store. She seemed bothered everytime we called her over to bring us another pair. The thing that bothered us the most, was when another family walked in she immediately helped them and forgot about us. I hate to bring it up, but we're Hispanic and the couple that walked in was Anglo, need I say more!!!

10/04/08

Managers were unmoral

by 4K8EBUG

I went to the Huebner Oaks Shopping center to buy my daughter a leo for gymnastics that she wanted as a reward for hard work. I had her older sister with me. She is Type 1 diabetic and she said she felt weak and thought her sugar was low. She checked and verified that she was low. I pulled out a snack for her to eat. I had the leo and proceeded to the check out so we could go. The lady (who I believed to be a manager) approached us and told us to step outside and that there were no food or drinks allowed in the store. I informed her that my daughter was diabetic and that it wasn't for pleasure and that her sugar was low. She looked at me and held up her hands rubbed her fingers together and said crumbs. And again asked us to step outside. I couldn't believe what I was hearing. My daughter was 14 years old at the time and doesn't go around grabbing clothing like a little kid. I had to make her go wait outside the door while I finished my transaction. I would not have bought the item if I had not told my daughter I was going to get it for her. Looking back I can't believe I let something like that happen. I was so shocked. I called the main location to speak to a manager to complain. She didn't have any morals either. She proceeded to tell me how I should have taken care of my child. She also told me that unless my daughter was on the floor and was unable to function that she should have gone outside. It was clear to me she is very uneducated. Again, I couldn't believe what I was hearing. I called the American Diabetes Association and they said that should have never happened and that they could start off by offering to educate them. My daughter was so embarassed and so was I. I will never return to the store. I suggest that they educate themselves. They need to look at the American Diabetes Associaton's website and read this article : DOJ Sues Concert Promoter For Disability Discrimination. They are not untouchable.