Melting Pot Restaurant

01/25/12

18% FORCE GRATUITY on a TABLE OF TWO!!!!

by greatape at Citysearch

we came with a promotion they provided (what a ripoff!!!) there promotion are NO promotion. food, not impressed, waiter was annoying and came too many times,plus actually tried to sale me some kind of seasoning for $5.99 while i was eating, could even enjoy my evening.

prices are way over priced i paid $87.74 for my daughter and i tonight and that was with my $25 groupon taken off!!

that's too much!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! no wounder they force Gratuity on table of two!

02/19/11

Less then impressed

by Casual Diner at Citysearch

We were there for my wife's 40th birthday, and I called weeks in advance to set reservations for 14 people. We arrived a few minutes early and I informed them that there were a few last minute cancels, and we were only 11 people. They asked us to wait at the bar while they prepared our table.

When we were seated, they had 2 tables there were close to each other, but half the table would be sitting with their backs to the other table, so we decided to just move 3 chairs over and make our selves fit around the larger table. Now, we understand you can not move the tables so we just adjusted.

While we were waiting to order our meal, it seem that a near by table was upset at our level of noise and asked to move. At this point, we were all on our first drinks and still pretty calm.

While I was up in the hall way looking for our waiter to ask a question, I was approached by a man that later identified himself as a manager. He said they were getting complaints that we were loud and offensive with our language, but at that time he would request that we tone it down. He did not want to come in and address the entire table, but while I was there, he wanted to let me know that the other table in our area was also complaining. he also mentioned that they were not happy that I changed the number in my party when i showed up, so this was somehow all my fault. Very unprofessional, if you have a problem with a table, come tell the table.

Before our meal even showed up, the other table said that we ruined their 8 year olds birthday party, and they asked to leave.

In the end, the tables around us filled up, and nobody else had an issue, but during our meal, we had very slow service. In the 3 hours we were there, our waiter rarely come to check on us, the food portions were small, and when we did see our waiter, he kept "forgetting" our drinks, so we assume the manager was trying to cut us off. We had to continually make trips to the bar ourselves. Twice we requested another plate of meats, and it never showed up.

In the end, the service was well below what you would expect for a nice dinner. We have decided to never go back here and will steer anyone we talk to away from here.

They do not try to make this a nice meal, and they lack or service, small portions, and unprofessional management is disturbing for the amount of money we were spending.

02/13/11

Terrible Experience

by MultiplyAndDivide at Citysearch

My fiance and I made reservations for a nice Valentine's Day dinner 2 weeks ahead of time. We arrived and checked in with the hostess... waiting 35 minutes while other couples arrived and were seated before us. Finally we told her that we were hungry and we wanted to cancel our reservation when she says "have you checked it yet?". We checked in with her as soon as we walked in. She proceeded to tell us our reservation was at 9 when we were told 7:30 the day we made the reservation. She offered no apologies or even a "we'll get you seated as soon as possible". Would rather not spend $150 on dinner when it starts out with a rude teenager at the front door.

03/03/10

"Art Food Hustle"

by Wine Diner at Citysearch

Stale bread, basic fondue, AMAZINGLY small portions (for two at $94 a smaller plate) and (at least) a good desert (which is bundled with a meal for two so you get it whether you'd choose it or not). With a decent bottle of wine you can get out for $150-$200 and go to Taco Bell to eat the rest of dinner. Yes, If I wanted desert (for dinner), I'd probably go here and just save my money and get a white chocolate fondue. But the wait staff has SUCH A CANNED sales pitch-- they don't' seem to understand that they SOUND LIKE SALES PEOPLE more than servers wanting to help customers get what they want. Basically, there was NOTHING I "wanted" so I ordered the $94 plate for two with about $12 worth of seafood and MAYBE 2 oz, of tough steak (NY Strip?-- who'd know after boiling it in this oil/sauce). OK, I believe if I'm going to order a meal and wine for about $180 out the door that there ought to be some MEAT-- yes, more than four shrimp, a few small lobster tails and four pieces of sausage-- I felt like it was "steak and lobster" night at Dennys! GIVE ME A NY STRIP STEAK and I'll cut it up and "deep fry" it, but don't try and con me with extremely TINY portions of food, "pitch" me on your favorite (need to move it) selections or stop and ask me if I need water (four times) and not get it. It wasn't like this place was busy-- it was like this place was "closing business" and the wait staff was fast on the pitch, slow on the service and after telling the manager straight to his face-- he brought another 4 Oz. of steak out and then the waitress apologized for it all but: I DO NOT GO OUT TO A NICER RESTAURANT TO BEG FOR FOOD OR ENGAGE IN DRAMA WITH THE WAIT STAFF... I GO TO BE SERVED A FAIR PORTION OF FOOD (not stale bread and excuses). Sorry, but I can't give more than a 1 star here even though the manager tried, but didn't smile once so this is how I think most people would feel and react after dining in some better restaurants over many years and at many better establishments-- sorry, but I can honestly say this hit the 10 year mark for WORST dining experience of the 2000's. I don't care about your wine list or atmosphere when the "service is nervous" and the REAL food portions (not bread and basic salad bar veggies but the MAIN course) is inexcusably small and misrepresented.

• Pros: WIne variety but still priced above average
• Cons: Price and server "pitch"

06/02/09

Great Experience

by Twain55 at Citysearch

This place is alot of fun. It's great for date and the food is good.

Be prepared to spend 2-3 hours there. Also, be prepared to spend around $100. (for two)

Too pricey for the average couple to go more than once or twice a year.

• Pros: Fun
• Cons: Pricey