We Japanese like this place.
Even though this place is not traditional Japanese ambiance, I am fascinated by their modernized interior. Their "Irassyaimase!" sound perfect Japanese. If people tried to create their place more traditional, I usually recognize them fake rather than traditional. We love their Chirashi, and want to go back to eat it again. It is almost impossible to find the really high quality Sushi place in the US as good as in Japan unless we pay more. Eating out in the US is really pricey because we have to pay extra for tips.
This place sux.
My wife and I love sushi and we probably eat it twice a week, so tonight we went to Sushi Zushi for dinner. We were told it would be a 25 minute wait for a party of 2. I can deal with that. After 30 minutes, I checked with the hostess and she said there were still several tables ahead of us. After 1 hour, I checked back again, as it seemed a bit ridiculous. I also heard from others that they had been waiting well past their wait time. I explained we had been waiting an hour and the hostess disagreed, saying that it had not been that long. (BTW, its better for her to just apologize than argue the point - Customer Service 101)Then after showing her the time on my Blackbery that I had sent an email while already waiting, she suddenly remembers that the computer clock is 13 minutes fast. Yes, she actually said 13 minutes. So we eventually get seated and not 5 or 10 minutes later I see the manager talking to the hostess, whom my seat happens to be facing. The manager Chris (as I later learned his name) claimed that she was just explaining what happenned. But when I see the hostess with her cell phone out, re-enacting what I did, both of them laughing, and glancing over at me.... Well, it doesn't feel like you are explaining what happened. It feels more like getting mocked, made fun of, etc. Chris (the manager) and I made eye contact with each other as he laughed and glanced over to us. He knew I had seen them laughing about it. That probably explains why he made himself scarce in that room until we asked for him after we finished our meal and had paid our check.
Mr. Manager, not ok to make fun of customers after they have already received terrible service. Also not ok to allow your employees to do the same. Not ok to ignore that you got caught doing so. And also not ok to not come talk to us after our waitress told you we wanted to talk to you. While I am at it, teach your disrepectful hostess how to properly estimate wait times.
The food is fine, but I can promise you.... never again. Well done Chris!
Not very good - spotty service.
This review is for BOTH locations (1604 & IH-10). Food was okay - not authentic and not always served at correct temperatures. Service was spotty - even when the area is less than 1/2 full. Cleanniness is below average too - the resturant on IH-10 is showing it's age, furniture is chipping, and dust on a lot of the ledges. I could not recommend either place for my friends or family.
dont believe the lies.
this place is by far one of my favorites, everyone disses it. this is one of those places where you actually have to Try it. they have amazing rolls and the service is definitely worth the big tip. some of my favorite rolls are the cosimo roll, champion roll, boston roll, also try the spicy tuna handroll with cream cheese. you have to get a side of yakitori house sauce. YUM!