Children Of Texas Pediatrics

11/06/09

Ridiculous staff

by DFM at Citysearch

I expect great customer service whenever I step into a pediatricians office. I've been to other offices with great staff and this is not one of them. The pediatricians are great, they take thier time with the patient, cover all steps needed to improve conditions in easy to understand doctor lingo. Today, a clipboard was literally thrown to me so I could update demographics, then come to find out, there are no available flu shots, after being told 2 days prior that the vaccine would be available if we made appointment at that time. THEN, they wanted to charge a copay for the H1N1 shot, when my plans covers all cost, vaccine and administrative fees 100%. This staff member told me that she is going by what the insurance told her, I requested she speak to the rep. I was talking to and she outright refused. Needless to say, after the way I was treated, I left, without my son getting his shot. I called later and spoke to a "supervisor" after being told that there was none, but I was being persistant. This woman didn't want to hear me out. Kept interrupting me, doubting the poor customer service given, and once I asked her why she was a supervisor if she wasn't willing to hear what happened, she got defensive and said " I am ending this phone call" and hung-up. Are you serious? DON'T GO THERE, there are plenty of good Pediatricians in the area, where the service is much better. I have given this place 1 too many opportunities and today was the icing on the cake. I ended up getting my son a shot last minute at my daughters pediatricians office, only after hearing of my situtation at other office, they felt terrible. And it was cost free!...I'm kinda thinking that this office is scheming patients. I'm thinking that they booked the appt to get me in there knowing they had the H1N1 shot, but not the seasonal flu shot, knowing that would be a seperate appt, therefore....2 copays? Hmm...this isn't over yet until I speak to one of the doctors. I am sure they wouldn't be happy with this service.

• Pros: Good Pediatrician
• Cons: Poor Customer Service

09/27/09

More Trouble than they are Worth

by slake2000 at Citysearch

From the first visit, when we moved 1+ yrs ago, I was sized up to see how many office visits they could get from me. My son takes medicine that without it he doesn't function. This requires an annual visit and a script picked up once a month. The monthly scripts have been a nightmare because they have repeatedly let my son run out even though I call 7+ days in advance. The final straw came when I had follow up behind them AGAIN and was told that they had to see him before they would write his script. I don’t respond well to my child's health being held for ransom so they can charge for an extra visit. He had been in for his annual visit 6 months ago. They said that didn’t count because they didn’t do the physical. My response was why didn't the doctor do whatever he had to do and why wasn’t I called about the problem with his script? Got their stock excuse of wrong phone# written down. They decided they would write the script if I set up an appt. Fine. Done right then. Late that night the nurse left a message saying they were not going to write him a script unless he set up an appointment. The right hand never knows what the left hand is doing with these people. If this was the first time I would have been ok but it has just been one long screw up with them.

If you want a doctor for your child that truly cares about your child's health over lining their own pockets, keeps accurate health records for decisions or you have a child that needs anything over medicine for a basic sniffle or vaccination then these people are not for you.

If you like having to take off work to make multiple visits when one is sufficient, like having to constantly chase behind their staff to get them to do their job, like the drama of constant screw ups, like sitting in a waiting room (might be 30 minutes but could just as easily be an hour or more), like the feeling of your child's health being used to strong arm you, like being talked to in a condescending manner then call these people.

• Pros: They get it right sometimes
• Cons: Unnecessary Visits & Horrible Staff

09/15/09

Horrible Wait Times

by ajmitch75 at Citysearch

I just got home from this office and after almost 2 hours- I finally was able to get my daughter's flu shot. I am not sure what took so long to get a flu shot, but 2 hours is just unacceptable especially for a 2 1/2 year old. I do like both of the physicians, but just can not deal with the wait times anymore. This is also not my first experience with waiting so long in this office- something needs to be done! Sorry, but I will be finding another physician.

• Pros: The doctor's are very good
• Cons: WAIT TIMES