11/29/08

Very bad service.

by manuelvaldez

They come off being a Godly people until you question the bill. First of all they got lost and they took a 45 minutes to find my house. I asked if they new where they were going and they said yes. I told them they could follow me and they said they were o.k. They wanted to charge me for the extra 45 minutes. They said the map was wrong and it wasn't their fault. They are in the business of moving, shouldn't this be part of their job. Then they milked they job by taking apart funiture that was small enough to take out in one piece. I had various scratches on my furniture and some small parts were missing. When my wife questioned the mover, he said just go to Home Depot and buy those parts. No apoligies given. At the end of the move, my wife had questions the bill not knowing I had already talked to the office. The movers became rude and panicked as if we were not going to pay the bill. All the furniture was already off the truck and the lead mover instructed one of the other employees not to remove the last couch. They were actually going to hold it for ransom. You believe that. They were paid in full but treated my wife as if she were trying to rip them off when all she did was question the bill. The lead mover was rude to my wife and tried to intimidate her by threatening to hold the last piece of furniture. He then got mad at the other mover for taking it off the truck before the bill was paid. They already had my credit card. I told them I had no problem paying the bill but the rudeness of the movers towards my wife was unacceptable. He offered no apologies, but he did offer me 20% off my next move and a bunch of excuses for the movers behavior. He gave me one story and told my wife another when we spoke to the office. I didn't want anything but an apology for the rudeness and lies.

08/15/07

The movers were a godsend.

by jlower

Hello, I contracted three men through your website two weeks ago, to help a Load a truck in San Antonio, Texas, this morning. David M., Eddie M. and Rudy arrived promptly this morning to help load the heavy furniture.

I just wanted to say what a godsend these gentlemen were! They were very professional, courteous and efficient. You could tell they love and take great pride in their work. Please let these gentlemen know how much we appreciate their help and great attitude! They truly made such a difference in this long distance move!!!

Thank you