Gillman Mitsubishi of San Antonio

09/17/09

DON'T GET A CAR HERE! THEY WILL RIP YOU OFF.

by jadastarr2009 at Citysearch

I got my vehicle from Austin and was told I would only have it for a year, I went one week to pay my payment and the place was completely shut down, I didn't get a letter in the mail saying they were moving or nothing! Then they call and say I'm late on a payment, UH yeah were the hell do I pay at. They left no number no address and then they make me pay late fees. Then they get upset because my payments are always late, well DUH IDIOT I have to mail it to freakin' San Antonio! Then I say its time to turn it in, its already been a year, they say NO. So everything they told me to get me in this truck was a LIE! I wake up this morning and my truck is gone! YEP they repoed it! Ain't that something!!! DON'T GET A VEHICLE FROM THEM, THEY WILL ONLY PUT YOU THROUGH SO MUCH STRESS! DON'T DO IT!

• Pros: THEY OFFER YOU THE WORLD
• Cons: THEY ARE LYING!

09/11/09

Beware of Scheduled Maintenance Costs

by Buckmaster1 at Citysearch

Gillman Mitsubishi of San Antonio charged my wife $550 for the 30k service on a 2008 Mitsubishi Outlander XLS. She was in tears when she called me on her way home. I called the dealership, spoke to Ashley the service writer, then Richie the service manager, who both stated the service was expensive because the vehicle has a CVT transmission and required "special equipment and fluid". I kept explaining that the XLS had a 6-speed automatic, that I was positive of this. Richie kept telling me that as of a couple years ago, "all Lancers and Outlanders have the CVT". After a few minutes of back and forth, he put me on hold. By then I was on the Mitsubishi website, and could see that only 4-cylinders had the CVT. When Richie came back, the story changed, the service was expensive because the dealer followed the "severe maintenance" schedule because I lived in Texas. I answered that the vehicle didn't tow anything, wasn't driven on dusty roads, didn't do a lot of stop and go traffic, that it did not fit any of the parameters for "severe maintenance". He replied that I could go to the other Mitsubishi dealer in San Antonio, that they did the same thing. He also said my spouse agreed to the servicing, and I said all she asked for was the 30k service, nobody gave her an estimate of $550 for the "severe" schedule. His last remark was that it seemed I thought they didn't know what they were doing, and my last answer was if you can't even tell me what transmission is in one of your vehicles, it certainly makes me wonder. That terminated the conversation. I can only hope that I don't have transmission problems, they will probably try to replace the 6-speed with a CVT. That would be interesting.

• Pros: None
• Cons: Service Department is Clueless

01/16/09

HORRIBLE MANAGEMENT!!!

by MCSilva at Citysearch

I can't beleive how much trouble I had getting management to take care of my problem that they created!! They promised to hold a down payment of $1500.00 check posted Jan 31,2009 They deposited it on Jan 11,2009, which made my bank account over drawn almost $900.00. It took 2 days before any resolution.

And to top it all off when we purchased the vehicle, they din't even fill it up with gas, fix the floor console that they promised tyo do while we were signing papers, and they didn't check the light that was on to show you that the tire pressure was low.

Then promised a $100.00 gas card for our troubles, and guess what you have to register first, pay for your gas yourself, send receipts and vochure then ......within 28-54 days you get your refund: $25.00 at a time!!!!! How F---- messed up is that. If I could I would give the truck back and go somewhere else, I would!!!!!!!