Gillman Mitsubishi of San Antonio

05/24/11

Very happy with Gillman Honda!

by Jonathan Williams at Citysearch

I've been a customer of the Gillman Service Department for 3 years now, and no other service department compares! Richard in the express service is the best. He always has a good attitude and lots of energy! When I drive up he meets me on the drive before I even get out of my car! I only have good things to say about Gillman, and I would not take my car anywhere else!

05/24/11

Great Service at Gillman Honda!

by Kikki at Citysearch

I would highly recommend Gillman Honda Service! I used to go to Gunn and they were not very friendly and would always attach all these fees to my service bill- and nothing was ever convenient. I started going to Gillman and what a difference! All the staff is super friendly- Wanda at the front desk is awesome, and I just love Richard and Courtney in Express service. I am always telling people to take their vehicle to Gillman!

05/20/11

Horrible Service Department

by Aaron Guill at Citysearch

I've purchased two new vehicles from Gillman Honda--2011 Honda Accord EX-L and a 2011 Honda Pilot EX-L. The salesmen were very professional on both occasions, unfortunately this professionalism doesn't extend to their service department. I've had a need to visit the service department 3 times, and during each visit I've been treated very poorly by the service department staff. This deplorable customer service begins at the top with the Service Manager--Tony Strezishar. Mr. Strezishar is very abrasive to customers and his overall demeanor is very condescending and arrogant. I have decided to drive an additional 20 miles and give my business to Honda of San Marcos vice deal with the reprehensible service department at Gillman Honda.

09/17/09

DON'T GET A CAR HERE! THEY WILL RIP YOU OFF.

by jadastarr2009 at Citysearch

I got my vehicle from Austin and was told I would only have it for a year, I went one week to pay my payment and the place was completely shut down, I didn't get a letter in the mail saying they were moving or nothing! Then they call and say I'm late on a payment, UH yeah were the hell do I pay at. They left no number no address and then they make me pay late fees. Then they get upset because my payments are always late, well DUH IDIOT I have to mail it to freakin' San Antonio! Then I say its time to turn it in, its already been a year, they say NO. So everything they told me to get me in this truck was a LIE! I wake up this morning and my truck is gone! YEP they repoed it! Ain't that something!!! DON'T GET A VEHICLE FROM THEM, THEY WILL ONLY PUT YOU THROUGH SO MUCH STRESS! DON'T DO IT!

• Pros: THEY OFFER YOU THE WORLD
• Cons: THEY ARE LYING!

09/11/09

Beware of Scheduled Maintenance Costs

by Buckmaster1 at Citysearch

Gillman Mitsubishi of San Antonio charged my wife $550 for the 30k service on a 2008 Mitsubishi Outlander XLS. She was in tears when she called me on her way home. I called the dealership, spoke to Ashley the service writer, then Richie the service manager, who both stated the service was expensive because the vehicle has a CVT transmission and required "special equipment and fluid". I kept explaining that the XLS had a 6-speed automatic, that I was positive of this. Richie kept telling me that as of a couple years ago, "all Lancers and Outlanders have the CVT". After a few minutes of back and forth, he put me on hold. By then I was on the Mitsubishi website, and could see that only 4-cylinders had the CVT. When Richie came back, the story changed, the service was expensive because the dealer followed the "severe maintenance" schedule because I lived in Texas. I answered that the vehicle didn't tow anything, wasn't driven on dusty roads, didn't do a lot of stop and go traffic, that it did not fit any of the parameters for "severe maintenance". He replied that I could go to the other Mitsubishi dealer in San Antonio, that they did the same thing. He also said my spouse agreed to the servicing, and I said all she asked for was the 30k service, nobody gave her an estimate of $550 for the "severe" schedule. His last remark was that it seemed I thought they didn't know what they were doing, and my last answer was if you can't even tell me what transmission is in one of your vehicles, it certainly makes me wonder. That terminated the conversation. I can only hope that I don't have transmission problems, they will probably try to replace the 6-speed with a CVT. That would be interesting.

• Pros: None
• Cons: Service Department is Clueless