Village Inn

Doesn't Recommend

aldino

Joined 6 years ago

CHARGES TWICE FOR THE SAME DINNER!!. I received outrageously bad service at your Village Inn Restaurant at 6519 FM 78 San Antonio, TX 78244 Tel. (210) 661-0011.

I went there to eat dinner on 17 May 2007, and was charged $32.69 TWICE!!!

It seems that your equipment is faulty, and it ocasionally double bills credit card transactions.

That would be merely an understandable error if it did not require a long and arduous process to obtain a refund.

The double charge took place on the 17th, and I notified the manager, Joe Coronado in person at the store on the following day.

I was told that there was nothing they could do until MONDAY.

I also contacted your corporate TREASURY department, and got nowhere.

On Monday, Tuesday, and Wednesday of this week I phoned the restaurant. No results!!

Today I phoned the restaurant and gave them my credit card number so they could reverse the charges. As of this writing, I still have not received a refund.

It is OUTRAGEOUS to charge a client TWICE for dinner, and then take over a week to refund his money.

You must learn to be more responsive to your customers.

You do not even have a proper compplaint line, what do people without computers do to contact you???

You kept money that wasn't yours, and you took up way too much of my time.

I am a regular customer, and I eat dinner there at least 2-3 times weekly.

You have tried my patience beyond any reasonable limit.