Best Buy

Doesn't Recommend

maggiezam

Joined 4 years ago

I called to make sure a specific computer was in stock, was told there were 2. I asked the young man to please put a hold on one that I was on the way to the store. When I got to the store the employees looked at me like I was crazy, as if I never called. I called at 7:38p and got to the store @ 8p (amazing how those 2 computers were sold within that time frame). We were driving from San Marcos, TX to this location... You can imagine how upset I am. I suggest the manager has a talk with their employees or do not offer holds. They didn't even offer to help look for the computer at a different location or show me a different computer with some similarities. I do not recommend the Customer Service at this location!