Not A Fan of This Company.
PLEASE NOTE, this company is writing their own ads under reviews here, so when you look at the average star rating, like I did over a week ago, it looks like they have pretty good reviews. That should be your first clue about their honesty.
I have never reviewed a company online before. In the past, I have always contacted the company directly if there was a problem. I'm pretty sure that won't do any good with these guys.
So far, I'm not impressed. I have an old car and it's not worth putting a top of the line transmission in. The first quote, for replacing the clutch and rebuilding the transmission, they gave me, was way out of line. I asked them about just buying a cheap, already rebuilt transmission and they said you can't do that. Funny, I've done it before and so have others.
I told them a long warranty was much less important than price because the car is so old. They still acted like there was only one way to do this. I found someone else to do it for almost 800 cheaper but kept it with this company because they agreed to come down on their price.
They've had the car for more than a week and today say I might get it in another few days! That's crazy! When we called a few days ago, it was going to be yesterday at the latest.
At this point, I don't care if they do a good job or not (and since I can't get my car back, I don't know), there is no reason for a company that is supposed to specialize in one thing to supposedly have so much trouble getting parts. The other company that had given me a quote already had the parts come in when I had cancelled with him. I should have taken the car to him.
In response to your review. A Best Transmission offers quality transmission repair with a premium warranty. We are not a shop that installs junk yard units like you had requested. We follow proper procedures to insure your vehicle is repaired right. Cheaper is not always best. We build transmissions that last. But if there is anything you would like to discuss with us, please just contact Liz direct at 210-520-9100. Thank You
Crooks!. My dad totally got ripped off by this place! Customer service was terrible. Price was way too high, and they pressured my dad (elderly man) into agreeing to work he didn't need. When I called to inquire about the work done, I never got a straight answer and they were rude! I checked their website and it has the BBB logo on it, but when I looked them up it says they are not rated. Figures. And that Liz chick thinks she's a marketing whiz.... hardly! I would let her market anything. She and her transmission shop are a MESS!
In response to your review. It is recommended that anyone under the age of 18 has proper consent from a parent when it comes time to needing a transmission rebuild. In this case the customer had consent but had left out some important factors like payment. This was not a good situation for us because the parent apologized for not being able to be involved in the whole transaction. A refund was issued. Thank You A Best Transmission Team/ Liz
A Best got me back on the road again.. This is one of the most painless transmission shop experiences I've had yet. It seems I will always need a transmission shop. I have had two other transmissions rebuilt before. But I have to say A Best was the best shop experience yet. They have great customer service. The price was very reasonable and also a great warranty. The top guy there Tony was nice and very knowledgable. You just know he was an honest guy when you spoke with him. Thanks alot for the great transmission work that was done on my vehicle Tony. I've already recommended Tony to a couple of friends and will continue to recommend Tony to friends and family. JCook
Thanks so much Mr. Cook for your great review. We strive to be the best transmission shop in San Antonio. We are always happy to hear we did our job and made another customer happy. Remember your two week check up and if you ever need anything please give us a call. Thank You - Liz
I had a great experience at A Best!. I was driving to San Antonio from Houston when my engine light started to flash. I didn't know what to do but to keep on driving. By the time I got to San Antonio my car was beginning to jerk. I went to my friends house Kim to try to get some help. Kim recommended her friend Liz at A Best Transmissions. Kim and Liz went to school together. I called Liz but ended up speaking with Tony. Tony was very helpful. He was able to pick my car up for free and check the transmission out for me. It turned out that I needed a rebuild. I wasn't excited about it but Tony did a really good job so I felt atleast I was at the right place. I'm really glad there's still mechanics out there you can trust to take your vehicle to. Being a student here, I'm still getting to know of alot of places that are nice to go to. I want to recommend Tony and Liz if your looking for an honest transmission shop you can trust. Thanks again.
A-BEST SAVED ME OVER $2000!.
My name is David and I have a vehicle that was recently fixed by A-Best Transmissions. I usually do not write reviews but I thought this was worth sharing.
My transmission starts acting up by not downshifting and staying in 2nd and 3rd . Eventually the problem goes away but just to be safe I take it to a transmission shop to get it checked. They tell me the usual...free diagnostic and test drive but then they drop the pan and allege there are major metal shavings in the pan and more than likely will need to remove the transmission ($500) to see more; and it will probably need a complete rebuild that will cost $1500-$2000. Also, they tell me that the computer had several codes that were indicative of transmission problems. Something did not sound right so I decide to get a second opinion. Note: my vehicle only has 48,000 miles.
Since I recently moved to SA, I do a simple Google search to find a reputable transmission shop and come across A-Best Transmissions. I called them and they quickly picked up my vehicle and performed a diagnostic test. And yes the tow and test was free! I received a call from Mr. Perez, the owner, the same day it was picked up and he gave me the BEST news…my transmission problem was fixed for a fraction of the amount quoted by the deceitful shop. The problem was simply a LOOSE WIRE.
According to several sources, transmission shops are notorious for scamming customers; however, Mr. and Mrs. Perez are genuine and I would recommend them to anyone without hesitation.
Terrible - Beware!. We had the worst auto service experience ever! They would not return phone calls, took beyond a reasonable amount of time to get car serviced. The cost was beyond what other shops would have charged.
We apologize for your experience. Because we run a very busy transmission shop it can sometimes get overwelming to stay in contact with each and every customer on a daily basis. We assure you this is not intentional. Please if there is anything we can do to make things right just give us a call. Sincerely A Best Transmission Team - Liz
San Antonio's Best Transmission Repair. Hi people my name is Mark. I have to say these guys are great! They picked my car up for free and saved me alot of money. I'm a student here in San Antonio and live with my aunt and uncle. I have a part time job and go to school. When my car had transmission problems I wasn't sure what to do at that point. I asked around school to see if anyone had any recommendations as far as who could help me with my transmission problems. It's funny that I actually had a friend of mine and my teacher refer me to A Best Transmission. I thought ok that's wild. So any way I decided to call and get help. I was greeted by Liz who was very helpful in answering my questions and she offered free towing, so I said sure pick it up. I have to admit I was nervous and didn't know what to expect. When she called me back it was inside my transmission. Of coarse I didn't want to hear that. But it is what it is right. Anyway my aunt said she'd help me so not to worry. When Liz called me back with the price. It wasn't as bad as I thought it would be. She really helped me all through and through. I even was able to get financed and with no credit check. Really cool. I got to say if you need help like I did. Call Liz she's a great help. My car run's great and I'm glad because I need it for work and school. Thanks alot for saving the day Liz. I'll be sure to recommend your business to all my friends. Take care - Mark G.
be careful. bad business
Great Customer Service. Tony & his guys are all about service...they do not cut corners and go over and beyond to help their customers. All I know is they really helped me in time of need. Thanks
Tony at ABest helped my little girl. I live in Corpus. My daughter lives in San Antonio and was having transmission problems. It was Saturday and was I was calling around to different transmission shops. All I got was an answering service or no answer at all. I called Tony at A Best Transmissions who by the way answered the phone. I explained my situation to him. I live in Corpus my daughter up there and needed a transmission shop that dealt with my warranty company. Tony said he'd check on it and call me on Monday. Just like he said I received his call with great news that the warranty company would pay for my repairs. They had free towing and my daughter had her vehicle back pretty quick. I can't tell you how much I appreciate Tony taking care of our little girl. Her vehicle runs great and I feel very safe with Tony's transmission repair. Thanks Tony for all your help. My daughter is happy and that makes us happy. Thanks again. DonM
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